Divisions Maintenance Group · 20 hours ago
Business Operations Analyst
Cincinnati, OH
Full-time
Onsite
Entry, Mid Level
2+ years expDivisions Maintenance Group provides facility maintenance services to retail chains and distribution centers. They are seeking a skilled Business Operations Analyst to transform data into actionable insights, drive operational efficiency, and support cross-functional teams with reporting and analytics.
Building MaintenanceCustomer ServiceFacilities Support ServicesFacility ManagementLandscapingProperty Management
Responsibilities
Build and maintain reports, dashboards, and visualizations to help the Business Operations Team, National Account Teams (NAT), Field Operations, and leadership track product progress, operational performance, trends, and key metrics
Collaborate with cross-functional teams (Product Owners, NAT, Field Operations, Finance, Engineering, and Leadership) to gather requirements, prioritize enhancements, and deliver tailored solutions that ensure critical data is captured, accessible, and accurate
Analyze operational and product data to identify trends, anomalies, and untapped opportunities, driving initiatives that improve product development, operational efficiency, and collaboration across departments
Develop sustainable data environments and analytical models, standardizing data collection techniques to support long-term reporting, querying, and product analytics platforms
Conduct ad-hoc analyses to investigate product issues, operational bottlenecks, or one-time challenges, providing actionable recommendations and insights to guide strategic initiatives
Communicate findings effectively through visualizations, reports, presentations, and documentation; educate stakeholders and provide training as needed
Ensure data integrity and quality, validating data sources, monitoring ETL processes, troubleshooting discrepancies, and enforcing metadata standards across product and operational assets
Support process improvements in reporting workflows, streamlining operations, and implementing enhancements that strengthen efficiency
Partner with Engineering and Product teams to identify data sources, select best-practice tools, and continuously update operational cadences
Stay current on BI trends and emerging technologies, adopting best practices to strengthen analytics capabilities and improve organizational decision-making
Bridge gaps between operations, product, and other departments, continuously gathering feedback to improve collaboration, alignment, and overall business performance
Other duties as assigned by management
Qualification
Required
Bachelor's degree in Business, Information Technology, Computer Science, or related field
2-5 years of experience in operations or business analysis
Demonstrated proficient skillset in statistical/analytic modeling and visualizing with modern visualization tools (i.e., Microsoft Power BI, Tableau or similar)
High degree of data competency
High degree of quantitative and qualitative analytical skills
Demonstrated ability to model problems, algorithms and reporting for analytic learning and data optimization
Ability to present complex information clearly to stakeholders at various levels of the organization
Excellent analytical/problem solving skills, communication skills, and attention to detail
Ability to multi-task and follow through on commitments in a fast-paced environment
Experience establishing metrics/key performance indicators to measure business impact
Experience participating in or leading organizational change management initiatives
Ability to manage the stress of a fast-paced environment
Ability to meet the in-person requirements of the team and/or business needs
Preferred
Power BI and Python experience are preferred
Benefits
Health, dental and vision coverage on day 1.
Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
Paid Primary and Secondary Caregiver leave.
Employee Assistance Program to assist with everyday challenges.
Paid time off to volunteer.
Company
Divisions Maintenance Group
Divisions Maintenance Group provides integrated facilities management services that specialize in integrating systems, teams.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Mitchell
President / CEO
Kyle Murray
Chief Strategy Officer
Recent News
2025-05-06
Cincinnati Business Courier
2025-03-01
Company data provided by crunchbase