Walker Tape® · 5 hours ago
Customer Support Representative
West Jordan, Utah, United States
Full-time
Onsite
Entry Level
$17/hr - $20/hr
2+ years expWalker Tape® is the industry leader in tapes and adhesives for hair replacement systems. The Customer Support Representative will interact with the company’s domestic customers via telephone by addressing inquiries, resolving complaints, and placing orders.
CosmeticsFashionWholesale
Responsibilities
Interacts with customers via telephone and email
Establish rapport and demonstrate empathy with customers, making them feel valued
Strong sales and persuasion skills, with the ability to identify customer needs and offer suitable product solutions
Conducts outbound calls to current and potential customers to share product information, follow up on leads, and drive sales opportunities
Assisting customers with professionalism
Meeting/exceeding business metrics
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
Effectively use internal resources, such as computer systems, online resources, and business partner relationships, to arrive at the right solution for the customer
Demonstrating excellent customer service skills with perseverance to resolve issues and process transactions accurately
Track and report customer feedback
Performs other duties as assigned
Qualification
Required
Excellent communication skills, both verbal and written, including active listening
Sales or outbound calling experience preferred
Empathy skills to support the challenges of our diverse customers
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Pro-active problem-solving skills
Ability to manage challenging situations and conversations
Openness to coaching for professional success, as well as growth and development
High school diploma or equivalent
2+ years customer service experience required
1+ years call center experience required
Preferred
Sales or outbound calling experience preferred
Benefits
Walker Tape® covers 90% of the premiums for your medical, vision, and dental insurance.
We also cover 100% of the premium for a $50,000 life insurance policy for you, and $10,000 for your spouse and each of your dependents!
Walker Tape® also offers the following employee-paid benefits:
Voluntary Life Insurance
Short Term Disability Insurance
Critical Illness Insurance
Accident Insurance
Walker Tape® also provides a generous 401(k) retirement plan with employer contributions, no match required!
There are opportunities for bonuses.
Company
Walker Tape®
Walker Tape® has been the leader in providing quality hair replacement products since 1985.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chelsea Hamilton
CEO/President
Shane Stott
Co-Owner/ CEO
Company data provided by crunchbase