Clear Edge Filtration · 10 hours ago
Customer Service Representative
US-OK-Tulsa
Full-time
Onsite
Entry, Mid Level
2+ years expFacet Filtration is a global leader in aviation and refined fuel filtration, committed to making the world safer and more productive. They are seeking a Customer Service Representative who will ensure seamless order management and exceptional customer experiences by engaging with customers, resolving inquiries, and managing orders.
ComputerManufacturing
Responsibilities
Provide excellent customer service by promptly addressing inquiries and resolving customer issues via phone, email, and other communication channels
Process inbound sales calls and customer purchase orders received through email, phone, or fax
Inform customers of unit prices, shipping dates, anticipated delays, and any other required information via sales acknowledgments
Accurately enter and approve sales orders, ensuring completeness and compliance with company policies
Recommend appropriate packaging, labeling, and shipping options for orders
Partner with customers to understand their project needs, identify solutions, and deliver a seamless experience
Collaborate with the sales team to support customer retention and growth efforts, ensuring alignment on strategies and actions
Maintain and update CRM systems (e.g., Salesforce.com) with accurate and current customer data
Provide post-purchase support, including troubleshooting and proactive follow-up, to ensure customer satisfaction
Monitor customer performance, evaluate opportunities for growth, and prepare reports, including forecasts, activity metrics, and competitive insights
Investigate root causes of customer issues, collaborating with internal teams to implement effective solutions
Communicate resolution timelines and outcomes to customers, maintaining transparency and trust
Assist with marketing initiatives, including campaigns, seminars, and other lead-generating activities
Stay informed of product knowledge and company offerings to provide effective customer guidance and support
Support and adhere to sales policies and procedures to ensure effective service delivery
Be consistently available to customers, ensuring responsibilities are covered during absences
Qualification
Required
Professional Presence required
Preferred
2–5 years of customer service or commercial experience preferred
Experience in process filtration or related industries strongly preferred
College degree preferred
Company
Clear Edge Filtration
Clear Edge, a part of the Filtration Group family, is making an impact around the world.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-05-13Acquired
Recent News
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