InVision Human Services · 23 hours ago
Res. Program Supervisor
Reading, PA
Full-time
Onsite
Mid, Senior Level
2+ years expInVision Human Services is dedicated to providing support for individuals with various disabilities. The Residential Program Supervisor acts as the front-line supervisor for Direct Support Professionals, ensuring compliance with regulations and implementing support plans while fostering relationships between staff and individuals supported.
HumanitarianNon ProfitService Industry
Responsibilities
Acts as front-line supervisor to all DSPs employed within the residential programs
Ensures homes and staff are fully in compliance with 6400/6100 regulations and serves as the program specialist per regulations
Provides content aligned with InVision’s mission and philosophy, and routine documentation and review of individual support plans for people with an array of diagnoses which may include developmental disabilities, problematic sexual behaviors, autism, and other cognitive disabilities often co-occurring with complex psychiatric or medical diagnoses
Ensures full implementation of all plans of support in alignment with InVision’s philosophical approach to service delivery
Serves as the primary contact between the organization, family members of people supported, and external stakeholders
Performs all job duties with the understanding that what is most important is that which is important to the person supported
Ensures through mentoring, guidance, and feedback that the Direct Support Professional’s approach to services is congruent with the needs, wants, and desires of each person supported in conjunction with the policies and procedures of the organization
Facilitates the development of relationships between Direct Support Professional (DSP) staff and the person supported
Demonstrates professionalism, dignity, and respect towards the person supported, co-workers, management, and other associates both within the organization and outside the company
Supervises Direct Support Professionals (DSP) under their direction to ensure they are supported, prepared, trained, and competent in their ability to effectively fulfill all duties of their positions in alignment with the company’s procedures, standard business practices, and philosophical approach to service delivery
Communicates regularly with the person supported, their families, and other appropriate parties to provide updates, seek feedback, and explain policies and procedures
Maximizes the performance and development of DSPs by providing ongoing feedback, ensuring that required training is completed, individual supervision, 90-day evaluation, and annual performance evaluations
Accepts ownership of and assures that relevant information, including but not limited to, senior management decisions, new initiatives, policies, and procedures, is effectively communicated to Direct Support Professionals
Provides guidance, manages perceptions, and ensures Direct Support Professional’s understanding
Facilitates monthly house meetings to ensure what is most important to the person supported is the focus of the services provided, through the effective development of teams and dissemination of information
Ensures the health and safety of each person supported and applies emergency procedures as necessary
Manages crisis situations and ensures that debriefings and plans of correction are completed as needed
Ensures the implementation of Support Plans and other recommendations made by the Behavior Specialist
Encourages and honors each person to be the decision maker in their life by partnering to develop plans including but not limited to financial management, emergency, dietary, and medical plans
Seeks out ways to improve quality and effectiveness of services, consistent with established mission and philosophy, values, and strategic objectives
Ensures staffing coverage in an emergency or crisis situations
Provides on-call support within the program on a rotating basis
Performs the role of program specialist as identified in the 6400/6100 licensing regulations
Acts in accordance with and reports all violations of agency policies, state and federal regulations, local monitoring standards, and contractual requirements
Ensures compliance by all DSPs with federal, state, county, and other applicable licensure regulations and related laws
Acts as the organization’s point person for the Supports Intensity Scale (SIS) Process
Timely and accurately completes and submits and/or reviews documentation required by InVision Customized Services including but not limited to service notes, petty cash vouchers, cash on hand reports and medication administration records (MARs), medical compliance checklists, etc. and reports immediately any discrepancies to Residential Operations Manager
Completes and maintains Practicum Observer Certification
Complies with all InVision Human Services policies, procedures, and standard business practices
Seeks out and participates in training (minimum of 24 hours yearly) and other educational opportunities that contribute to professional growth
Becomes credentialled through the NADSP supervisor certification training
Takes initiative to further their professional growth and foster personal responsibility through independent learning and development and encourages Direct Support Professionals to also take initiative to increase their knowledge and growth as an employee
Attends and facilitates required meetings, including regularly scheduled supervision with the Residential Operations Manager
Utilizes computer equipment, programs, and reporting tools to provide efficient and effective communication and workflow
Works in conjunction with other personnel to ensure the smooth transition of new referrals into the appropriate program
Responds effectively and timely to communications from internal and external stakeholders
Responsible for review and processing of direct report timesheets, expenses, and mileage
Ensures and documents a minimum of monthly supervision of each Direct Support Professional to provide oversight and support
Interviews and makes hiring recommendations for Direct Support Professional openings
Provides a consistent supervisory presence in the homes of the people served, by supporting DSPs at least weekly in both an announced and unannounced capacity to ensure effective oversight, accountability, and to help facilitate a meaningful relationship between DSPs and the people supported
Adheres to schedule for arrival time, scheduled appointments, and other company related meetings
Proactively feeds information upwards to keep management well informed of issues affecting operations
Creates and maintains effective interpersonal working relationships, both within the program and with other departments and external teams, and functions as a member of the organization’s leadership
Ensures that each person’s financial obligations are met and ensuring invoices and check requests are submitted in a timely manner
Reviews and verifies financial documents such as payroll, expense forms, and petty cash
Provides full documentation of all expenditures made on behalf of the agency and/or each person supported
Reports immediately any discrepancies related to use of personal or agency funds
Performs other duties as assigned by Residential Operations Manager
Supervises all Direct Support Professional staff working within sites assigned to their caseload
Qualification
Required
Bachelor's degree from an accredited college or university in social services, business, or a related field is required and 2 years relevant experience
Associate degree or 60 credit hours from an accredited college or university and 4 years of relevant experience
Relevant experience includes working with people with intellectual or developmental disabilities or autism
Previous supervisory experience is strongly preferred
Incumbent must demonstrate an understanding and ability to implement non-restrictive, positive, and person directed supports
Valid driver's license, vehicle registration and current vehicle insurance
Ability to provide support when needed by the people supported and their staff which could include time outside of the traditional working hours
Extensive local travel
Ability to respond to common inquiries or complaints from clients, families, regulatory agencies, and the community
Ability to write reports, business correspondences, and procedure manuals
Ability to effectively present information to senior management
Ability to comprehend, access, and utilize electronic mediums and various computer programs
Ability to comprehend and apply basic mathematical concepts
Competency in prioritizing multiple priorities and completing projects
Preferred
Previous supervisory experience is strongly preferred
Company
InVision Human Services
InVision Human Services provide solutions-focused approach specializes in people who are experiencing significant life challenges.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kimberly A Love
CEO
Recent News
Business Journals
2023-02-01
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