Columbia Hospitality · 16 hours ago
Rooms (Hotel) Intern | The SOMM Hotel & Spa
Woodinville, WA
Internship
Onsite
Intern
$24/hr - $27/hrColumbia Hospitality is an international management and consulting company specializing in hospitality solutions. They are seeking a Rooms Division Intern to gain hands-on experience in hotel operations, focusing on Front Office and Housekeeping roles while developing leadership skills and contributing to guest satisfaction.
HospitalitySports
Responsibilities
Gain hands-on experience in Marriott International Front Office operations including check-in/out procedures, VIP service, reservations, and valet coordination
Rotate through Housekeeping roles including room inspections, public area maintenance, inventory and linen management, laundry, and guest room readiness
Participate in cross-departmental coordination to ensure seamless guest experiences
Learn administrative skills including scheduling, labor and occupancy reporting, and inventory tracking
Understand the communication flow between Housekeeping or Front Desk and Engineering to resolve guest room maintenance issues instantly
Use the "Service Recovery" model to turn a dissatisfied guest into a loyal one through empowered decision-making
Manage guest arrivals, focusing on loyalty program recognition
Coordinate with the Sales & Events team to handle "Room Blocks" for large conferences or wedding parties, ensuring keys and registration materials are pre-prepped
Develop leadership and coaching skills through supervised mini-leadership challenges and team mentoring opportunities
Work on a capstone project aimed at improving guest service or operational efficiency, culminating in a presentation to leadership
Observe and practice service recovery, anticipating guest needs, and exceeding guest expectations
Attend mentoring sessions
Other tasks as assigned
Qualification
Required
Currently a University Student or recent graduate, preferably from Hospitality Business Management (or similar) fields
Must be able to work a flexible schedule, including evenings and weekends
Willingness to learn, show-up, smile, and work on a team
Engaged in a forward moving educational or vocational program
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from peers, managers, clients, customers, and the public
The ability to interpret written and oral instructions
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word
Preferred
Prior experience in hotels preferred but not required
Benefits
Parking on-site
Get Paid Daily (Make any day payday)
Paid Time Off & Holiday Pay (Because Balance Matters)
Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
Task Force Work Opportunities (Grow your career in idyllic locations)
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Online Learning Platform to Help You Develop!
Company
Columbia Hospitality
For big dreamers with a love for creating exceptional experiences, Columbia Hospitality delivers unparalleled service and entrepreneurial energy through a values-first, mission-driven approach.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Flaherty
Chief Executive Officer
Dave Williams
Chief Financial Officer
Recent News
2025-10-22
2024-05-04
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