NAYA · 14 hours ago
Learning Experience Designer
New York, United States
Full-time
Hybrid
Mid Level
3+ years expNAYA is a fast-growing company dedicated to sharing authentic Middle Eastern flavors and building a supportive team. The Learning Experience Designer will create engaging and scalable learning experiences for frontline and leadership teams, collaborating with various stakeholders to ensure effective training solutions.
Restaurants
Responsibilities
Design innovative, engaging learning experiences using eLearning, microlearning, blended learning, video, graphics, voiceovers, simulations, and job aids
Apply modern instructional design methodologies (ADDIE, microlearning, scenario-based learning, blended learning) to meet diverse learning styles
Translate complex operational and behavioral concepts into clear, learner-friendly content
Source and/or create visuals, images, and media that elevate the learning experience and reflect the NAYA brand
Review and refresh existing training content to ensure accuracy, relevance, and brand consistency
Conduct training needs assessments in partnership with operational and support center leaders
Collaborate cross-functionally to build scalable curricula aligned to business priorities and KPIs
Partner with SMEs to develop learning that maximizes retention and on-the-job application
Build, test, launch, and maintain courses in Opus, ensuring accuracy, functionality, and usability
Manage LMS content including posting videos, animations, and images
Drive LMS adoption and promote a culture of continuous learning
Proactively update training as processes, systems, or standards evolve
Troubleshoot LMS and course issues as needed
Measure learning effectiveness through assessments, learner feedback, dashboards, and business metrics
Evaluate learning outcomes and ensure alignment with operational and people goals
Apply a test-and-learn mindset to continuously improve content and impact
Draft and distribute communications announcing new or updated learning
Support learners and stakeholders during launches and updates
Visit restaurants to observe operations, validate training effectiveness, and gather feedback
Act as a connector and influencer across teams to accelerate adoption and embed learning into daily work
Champion a culture of growth, agility, and continuous learning
Qualification
Required
3+ years of experience designing learning experiences (eLearning, video, classroom, blended learning)
Strong foundation in adult learning theory and frontline workforce training
Proficiency with eLearning authoring tools such as Opus, Articulate 360, Storyline
Proficiency with video tools such as Vyond and Camtasia
Experience managing or working within a Learning Management System
Ability to juggle multiple projects and deadlines in a fast-paced environment
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Analytical mindset with a focus on continuous improvement
Desire to learn and grow with our rapidly growing company
Preferred
Restaurant, QSR, retail, or hospitality experience
Knowledge of food safety standards, QSR operations, or hospitality principles
Degree or certification in Instructional Design, Organizational Development, Education, HR, or related field
Ability to read and write in Spanish
Benefits
Competitive pay to recognize your impact
Competitive bonus plan
Paid Vacation time
Medical, dental, and vision insurance to keep you healthy and thriving
Flexible Spending Account
Commuter benefits to make life easier
Employee discounts and free NAYA meals — because we believe in enjoying what we serve
Pet Insurance - because we love our furry friends
Growth opportunities at every level — we invest in developing leaders from within
Employee Assistance
Pay on Demand
Identity Theft Protection
And much more!
Company
NAYA
NAYA's goal has always been to serve wholesome, fresh, and authentic Middle Eastern food that tastes and looks fantastic.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-07-30Secondary Market
2020-10-30Acquired
Leadership Team
Hady Kfoury
Founder
Paul Rittenberg
Chief Development Officer (CDO)
Company data provided by crunchbase