Restoration Management Company · 19 hours ago
Project Manager
Riverside, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yrRestoration Management Company, Northern California's largest emergency service and restoration company, is seeking a Project Manager to oversee day-to-day operations and ensure compliance with industry regulations. The role involves managing program support staff, developing policies, and maintaining relationships with insurance carriers while ensuring excellent service delivery.
ConstructionElectronicsHome Renovation
Responsibilities
Manages and directs the day-to-day operations of the Program Support staff
Analyzes internal business systems to ensure compliance with Industry regulations, TPA guidelines, and IICRC standards
Oversees the development and implementation of policies and procedures that ensure timely, and accurate billing that complies with program requirements, insurance guidelines, and Industry standards
Constantly improves and updates internal processing procedures to ensure excellent delivery of insurance/program services
Creates, modifies, updates, and implements insurance carriers' guidelines as needed
Designs performance plans for underperforming branches; improves through training sessions and implementation of best practices
Analyzes data to track and report to the insurance service contract representatives; oversees claims management and reporting, as required
Communicates with Branch and Corporate Managers to discuss any new and existing insurance service contracts, and procedural changes; answers ongoing issues relating to insurance projects; aids with billing discrepancies, and issue resolution whenever necessary
Designated point of contact for all program related accounts; communicates with current insurance program representatives to review score cards, and service results, to retain and enhance our relationship
Responsible for the onboarding process of Insurance carriers, and TPAs
Collaborates with CRO in administration of insurance service contracts
Requests COIs and other insurance service contract documents, on a timely basis, to complete service contracts and maintain compliance status
Manages and maintains Certificate of Insurance (COI) records for program related carriers
Responsible for the maintenance and administration of program related software and platforms
Manages resources and talent to meet department objectives: Talent management from recruiting, hiring, performance assessment, manage improvement and implements disciplinary actions - up to terminations, when necessary
Coordinate program issues with accounting and operations
Reviews, approves program fees; disputes charges as needed
Qualification
Required
Bachelor's degree in Business Administration, Communications, or a related field; or equivalent years of experience
Proven experience in compliance program management related to the restoration industry
Experienced in supervising 3-4 support staff members
Thorough understanding of the restoration industry
Lead in development of department metrics and reports
Proficient in MSOffice, Programs related platforms, Xactimate or similar applications
Strong implementation skills
Methodical and diligent with outstanding planning abilities
Exceptional interpersonal skills
Superior oral and written communication abilities
Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards
Ability to lift and carry materials or equipment weighing up to 50 lbs. regularly and up to 100lbs. with assistance
Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climbing, squatting, crawling, lifting above shoulder, reaching, and twisting
Prolonged sitting or standing required (in office, driving and/or at job sites)
Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry)
Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination
Requirement for clear vision (e.g., close work, computer use, eye hand coordination)
Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation
Preferred
Completion or in the process of completing IICRC WRT certification is a plus
Benefits
Medical
Dental
Vision
EAP
401k and matching
Life insurance
PTO
Paid holidays
Competitive salaries
Company
Restoration Management Company
Restoration Management Company specializes in water damage, mold and environmental remediation, construction, and electronics restoration.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Takata
Founder & President
Marlee Takata
Human Resources Business Partner
Recent News
2025-03-04
Company data provided by crunchbase