Zencon Group Inc. · 5 hours ago
Customer Service Representative
Orange, CA
Contract
Onsite
New Grad, Entry Level
0+ years expZencon Group Inc. is seeking a highly motivated and experienced temporary Customer Service Representative to join their team. The CSR will be the first line of contact for members and providers, assisting with questions related to the OneCare program and providing information regarding eligibility, enrollment, benefits, and services.
AnalyticsConsultingInformation Technology
Hiring Manager
Prashant D.
Responsibilities
Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability
Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department
Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare program
Address member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically
Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction
Initiates referrals to both internal/external care management departments and other departments, governments or community agencies
Participates in departmental phone outreach campaigns on a regular basis
Completes other projects and duties as assigned
Qualification
Required
High school diploma or equivalent required
6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying
Bilingual in English and in one of client's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required
Preferred
6 months of health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience
Typing speed of 35 words per minute (WPM)
Company
Zencon Group Inc.
ZENCON GROUP: Empowering Digital Transformation, Service Excellence & Workforce Innovation Zencon Group is a global IT consulting firm and certified Microsoft Partner delivering high-performance digital solutions that help organizations modernize operations, elevate customer and citizen experiences, and scale with confidence.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase