Hard Rock Hotel & Casino Sacramento · 11 hours ago
ENTERTAINMENT AV TECHNICIAN
Greater Sacramento
Full-time
Onsite
Mid Level
3+ years expHard Rock Hotel & Casino Sacramento is seeking an Entertainment Audio Visual Technician I to provide leadership and support for Nightlife Audio Visual systems. This role involves installing, maintaining, and supporting AV equipment, ensuring high-quality service and guest satisfaction while coordinating AV projects and solutions for the casino.
Gambling & Casinos
Responsibilities
Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain (HRHCSAC) their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service
Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
Strategic planning for all in house AV systems
Partner with business units to design and deliver innovative AV solutions
Insures exemplary AV support and guest service to internal/external clients
Install / Maintain AV equipment to insure 99% uptime
Software Deployment Support / Maintenance
Setup and support of AV requirements for property systems and events as needed
Leads AV projects as assigned
Maintains AV inventories, support procedures/documentation and current configuration files for AV systems
Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements
Creates documentation and training programs for end users to become self-reliant
Communicates system issues and incidents to impacted parties
Document/report on all support activities per departmental policies
Must be available to work different shifts that will include nights and weekends
Other duties as assigned
Qualification
Required
3+ years' experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs
Data Networking Fundamentals
Requires well developed written and verbal communications skills
Friendly and service oriented
Able to work in isolation for a full shift
Current Driver's License and reliable transportation
Able to work any shift
Requires an Associate's degree or its equivalent and/or 5 years of experience in the field or in a related area
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations
Must successfully pass background check
Must successfully pass drug screening
Must be at least twenty-one (21) years of age
Proficient knowledge of Microsoft Office, Excel, and Word is required
Preferred
Cisco experience preferred, CCNA certification a plus
Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus
ICIA CTS certification is preferred
Company
Hard Rock Hotel & Casino Sacramento
The all new Hard Rock Hotel & Casino – Sacramento at Fire Mountain features the best in live music and entertainment, world-class gaming, and exceptional cuisine.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Guy Wolcott
Chief Financial Officer
Company data provided by crunchbase