The Savings Group · 15 hours ago
Titles Success Representative
United States
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expThe Savings Group is an innovative FinTech company that is powering finance in the age of mobility. The Title Success Representative ensures that customers who have completed an auto refinance or purchase loan get their registration and title work completed in a reasonable time and with minimal frustration.
Financial Services
Responsibilities
Answer calls from internal and external sources
Correspond with clients and business partners on escalated matters
De-escalation of phone calls
Ownership of the full life cycle of the escalations and questions
Corresponding via email, text, and phone to meet the client’s needs
Communicate critical escalations to the appropriate Titles Leadership team member with all pertinent information
Close the loop and final write up on all escalated matters
Understand and demonstrate principles of The Saving's Group Mission, Vision, and Values
Manage inbound and outbound communication by email, phone and/ or text to customers and Lenders or previous lien holders
Provide a world-class partner experience by assisting financial partners through phone, text, and e-mail
Consistently respond to auto finance inquiries in a timely, efficient, and professional manner
Provide a world-class customer service experience by communicating with customers through phone, text and email
Obtain and record accurate information to obtain needed titling documents
Document all account, contact, and activity information into various systems
Initiate calls to lien holders to validate and ensure accuracy of all payoffs prior to loan funding. Follow up calls to Lenders regarding short payoffs and communicate to Lender, Success Management and Payoff Team
Ensure that all Service Level Agreements (SLAs) are met daily
Ability to learn to Interpret Motor Vehicle Statutes and regulations
Request any “short” payoff funds to obtain needed title documents
Manage outbound communication to clients regarding document “chasing” (TBD)
Additional duties as required
Qualification
Required
High school diploma or equivalent required
Ability to perform each essential duty satisfactorily
Strong listening, verbal, and written communication skills
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information to customers, clients, and all levels of management
Detailed-oriented with excellent organizational skills
Ability to prioritize and work independently
Strong reasoning and critical thinking skills
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving concrete variables in standardized situations
Ability to toggle between applications on a dual monitor setup
Proficiency with Microsoft Office and Teams, with intermediate Excel ability, required
Keyboarding/computer skills, heavy computer, and phone usage
High level of personal motivation, professionalism, and integrity required
Ability to exercise discretion and judgment
Must be dependable
Preferred
Preferred to have one (1) year motor vehicle titling experience. Special consideration for all 50-state knowledge
1 Year of Leadership experiences in an operations environment
Special consideration: 6-months of call center experience in a remote or hybrid workforce
Ability to interpret DMV statutes, policies and procedures that pertain to the titling of motor vehicles
Special Consideration: Formal De-escalation training
Task and goal oriented
Company
The Savings Group
The Savings Group is the most diversified consumer marketplace for automotive finance, refinance, and protection plans.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Hutcheson
Co-Founder and Co-CEO
Recent News
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