Nino Salvaggio International Marketplace · 6 hours ago
Customer Service Front End Manager
Troy, MI 48085
Full-time
Onsite
Mid Level
$19/hr - $21/hrNino Salvaggio International Marketplace is seeking a Customer Service Manager for their Troy location. The role involves directing and supervising the front end department, maximizing sales, ensuring excellent customer service, and developing a productive team of associates.
E-CommerceFood and BeverageShopping
Responsibilities
Effectively direct and supervise all functions and activities of the front end department and personnel
Develop and implement plans and department goals for maximizing sales and overall results in the department
Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times
Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment
Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline
Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances
Run register following all company cash management policies
Ensure all associates adhere to proper procedures and customer service standards
Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance
Maintain good communications in the store and throughout the organization
Address all customer and employee complaints promptly and efficiently
Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances
Motivate associates to achieve company sales and customer service goals
Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides
Ensure favorable department image to customers by maintaining a clean, attractive and friendly department
Approve customer checks and assist customers with courtesy check cashing application forms
Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times
Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items
Other duties as assigned
Qualification
Required
Previous customer service management experience, required
Cash management experience, required
Must be able to work early mornings, nights and weekends
Must have reliable transportation
High school diploma or GED, required
Demonstrate excellent team building skills
Excellent communication - able to communicate effectively with department employees and customers
Must be able to stand and/or walk for 8 or more hour periods
Must be able to regularly bend, lift and/or move 25 pounds
Benefits
401(k) matching
Dental insurance
Health insurance
Tuition assistance
Vision insurance
Short term disability
Accident
Hospitalization
Critical illness
Cancer
Life insurance
Flexible spending
Education reimbursement
401K match
Employee discount
Company paid life insurance policy
Company paid LTD policy
Company
Nino Salvaggio International Marketplace
Nino Salvaggio International Marketplace is a supermarkets company that provides fresh and specialty products.
Founded in 1978
201-500 employees
Funding
Current Stage
Growth StageRecent News
Crain's Detroit Business
2024-04-07
DBusiness Magazine
2024-04-07
Company data provided by crunchbase