Mercury · 3 hours ago
IT Operations Lead
United States
Contract
Remote
Senior Level
$154K/yr - $193K/yr
5+ years expMercury is a fintech company building a modern financial stack for startups and growth companies. They are seeking an IT Operations Lead to manage internal technology operations, oversee SaaS management, identity and access systems, and ensure high satisfaction with IT support while meeting regulatory standards.
BankingFinancial ServicesFinTech
Responsibilities
Manage our SaaS application portfolio including vendor relationships, license optimization, contract negotiations, and lifecycle management across our entire technology stack
Oversee identity and access management through Okta, implementing authentication controls, managing user provisioning and deprovisioning, and ensuring proper access governance aligned with least privilege principles
Lead endpoint security and device management using Kolide and related tools, maintaining visibility across our device fleet, enforcing security configurations, and ensuring compliance with our security standards
Design and execute seamless IT onboarding and offboarding experiences that give new hires secure access to necessary tools from day one while ensuring departing employees are properly offboarded
Manage internal tech support operations, establishing service levels, triaging and resolving employee technology issues, and maintaining high satisfaction with IT support
Coordinate IT assessment management including internal audits, vendor security reviews, and remediation tracking to ensure IT operations meet regulatory and compliance requirements
Collaborate with Infrastructure, Information Security, and cross-functional teams to align employee technology needs with our AWS-based infrastructure and security requirements
Manage IT operations budget and make data-driven decisions about technology investments that balance employee productivity, cost efficiency, and security
Build and mentor an IT operations team as we scale, fostering a culture of service excellence and continuous improvement
Qualification
Required
5-7+ years of experience in IT operations with at least 2-3 years in a management or team lead role
Deep expertise in SaaS application management, including vendor negotiation, license optimization, and lifecycle management
Strong experience with identity and access management platforms, particularly Okta, including user provisioning, SSO configuration, and access governance
Hands-on experience with modern endpoint management solutions like Kolide, Jamf, Intune, or similar tools, with a strong understanding of device security and zero-trust principles
Track record managing IT operations in fast-paced technology companies, ideally in regulated industries like financial services where security and compliance are paramount
Experience coordinating IT audits and assessments, tracking remediation efforts, and working within compliance frameworks (SOC 2, ISO 27001, or similar)
Excellent communication skills with the ability to provide executive-level support while efficiently resolving technical issues for employees at all levels
Strong vendor management capabilities and experience managing multiple SaaS vendor relationships simultaneously
Problem-solving approach that balances usability, security, and cost while maintaining a customer-service mindset
Comfort working autonomously, making decisions with incomplete information, and adapting to changing priorities in a dynamic environment
Benefits
Equity (stock options)
Benefits
Company
Mercury
Mercury provides online banking solutions for startups and technology-focused businesses.
1001-5000 employees
H1B Sponsorship
Mercury has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (8)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$452.21MKey Investors
Sequoia CapitalCoatueCRV
2025-12-25Series C
2025-03-26Series C· $300M
2025-03-26Secondary Market
Leadership Team
Immad Akhund
CEO & Founder
Jason Zhang
COO, Co-Founder
Recent News
Payments Dive
2025-12-24
Crowdfund Insider
2025-12-21
2025-12-20
Company data provided by crunchbase