Concentric Power Services · 2 hours ago
Customer Service Representative (Yankton)
Yankton, SD
Full-time
Onsite
Entry Level
2+ years expConcentric Corporation is partnering with a growing organization to identify a dependable and customer-focused Customer Service Representative in Yankton, SD. This role is essential to supporting customers, processing orders, and maintaining strong relationships through clear communication and follow-through.
Data CenterFinancial ServicesManufacturing
Responsibilities
Handle inbound and outbound customer calls in a professional and courteous manner
Conduct telephone selling presentations as trained
Engage in open, conversational discussions with customers, dealers, and prospects
Understand customer needs and recommend appropriate products or solutions
Apply product knowledge to answer questions, support decision-making, and identify upsell opportunities
Enter customer orders accurately into internal systems
Communicate pricing, shipping timelines, and any anticipated delays
Route orders to appropriate internal departments for fulfillment
Follow up on orders to ensure delivery meets customer expectations
Estimate delivery timelines based on production and shipping schedules
Take ownership of customer inquiries and order-related requests from start to finish
Coordinate with production, sales, shipping, warehouse, and engineering teams as needed
Assist with returned merchandise requests and follow-up
Address customer concerns or complaints and escalate when appropriate
Maintain accurate and complete order documentation
Follow established policies and procedures
Ensure accuracy in all customer and order-related records
Assist with regional trade shows when assigned
Support a positive and collaborative team environment
Maintain dependable attendance and punctuality
Complete other duties as assigned
Qualification
Required
High school diploma or GED required
Ability to work effectively in a fast-paced environment
Strong verbal communication and listening skills
Detail-oriented with solid organizational abilities
Basic math skills including calculations with whole numbers, fractions, and decimals
Ability to interpret instructions and solve routine problems
Preferred
Two or more years of customer service, inside sales, or call-based experience preferred
Company
Concentric Power Services
Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-07-07Acquired
Leadership Team
Ken Fearn
Owner & CEO
Recent News
San Francisco Business Times
2025-03-14
Company data provided by crunchbase