Tricore · 1 month ago
Sales and Service Operations Manager - Engineering
Austin, TX, US
Full-time
Onsite
Senior Level, Lead/Staff
$135K/yr - $150K/yr
8+ years expTricore is seeking a strategic and hands-on Sales and Service Operations Manager to lead engineering services, field operations, and business development efforts across their industrial services division. This role is pivotal in managing projects, leading technical staff, and cultivating client relationships in industrial and manufacturing environments.
Cyber SecurityInformation TechnologyIT InfrastructureSoftware
Responsibilities
Ensure exceptional customer satisfaction for engineering and service projects
Oversee project scoping, estimating, scheduling, resource allocation, and cost controls
Manage the full lifecycle of engineering projects, ensuring adherence to quality and timeline standards
Lead post-project evaluations and implement improvements
Enforce engineering best practices, conduct regular project audits
Lead, coach, and manage field teams, technical staff, and contractors
Participate in recruiting, onboarding, and performance management of engineering personnel
Develop internal talent through mentorship, ongoing feedback, and formal reviews
Maximize team utilization and operational efficiency
Serve as a technical point of contact for pre-sales and customer-facing efforts
Support proposal development, costing, and solution design
Cultivate relationships with regional clients, distributors, and suppliers
Provide monthly financial reporting and forecasting for leadership
Represent the company at trade shows, conferences, and local industry events
Drive efficiency improvements across engineering operations
Implement new tools, methodologies, and processes for team success
Proactively identify new service opportunities and market expansions
Qualification
Required
8–10 years of experience in industrial or manufacturing operations, project management, and/or technical sales
At least 3 years of leadership or people management experience
Strong understanding of industrial environments and engineering systems
Background in business development, technical estimating, or client service
Bachelor's degree in Engineering, Industrial Management, or related field (preferred)
Exceptional communication and interpersonal skills
High proficiency in Microsoft Office (Excel, Word, Project, PowerPoint), SharePoint, and CRM software
Strong organizational skills and attention to detail
Preferred
Bachelor's degree in Engineering, Industrial Management, or related field (preferred)
Benefits
Robust benefits package
Competitive compensation
Bonus potential
Full benefits package
Company
Tricore
Tricore provides IT consulting, software development, systems integration, managed services, cloud and security support.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase