Cox Enterprises · 2 days ago
Customer Care Specialist I (Manheim)
Matteson IL
Full-time
Hybrid
Entry Level
$18.22/hr - $27.36/hr
2+ years expCox Automotive is a company transforming the automotive experience through technology and customer service. They are seeking a Customer Care Specialist I to maintain customer relationships, provide support, and resolve issues effectively.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
The CCS will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices
Maintaining relationships with existing customers includes problem solving by the CCS, by consulting with dealers and educating them about Manheim and ancillary partners
Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners
May work across other departments to train on resolving different client issues
The CCS will provide responsive, timely telephone, chat and email support
The CCS shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts)
The CCS will also oversee/monitor the resolution to all problems, regardless of delegation to other departments
Qualification
Required
High School Diploma/GED
Generally, less than 2 years of experience
Preferred
Minimum of 2 years of Call center and/or client interfacing experience
Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time
Understand foundational levels of computers and technology, internet, email
Excellent oral and written communications skills, particularly in a phone or email context
Experience working in a contact center metrics driven environment
Strong communication skills and basic computer knowledge
Ability to operate under tight pressure
Experience working in the automotive industry
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase