Vail Resorts · 19 hours ago
Group Rooms Coordinator, Kindred
Keystone, CO
Full-time
Onsite
Entry, Mid Level
$20/hr - $24/hr
2+ years expVail Resorts is a community built on connection, nature, and elevated experiences. The Reservations Coordinator is responsible for managing guest reservations and communications, ensuring a luxury experience through professionalism and warmth.
LeisureTravel
Responsibilities
Sell the resort experience by providing detailed information to prospective guests and travel partners
Capture sales from incoming calls, emails, and chats, converting inquiries into confirmed bookings
Manage and respond to guest communications via phone, email, test and live chat platforms
Coordinate reservation details to ensure guest satisfaction and seamless arrival experiences
Support the Travel Industry team with wholesale and leisure reservation needs
Follow sales techniques to maximize revenue and upsell opportunities
Welcome and acknowledge guests according to Kindred standards; anticipate and address service needs
Accommodate and document special requests, ensuring they are communicated to relevant departments
Answer questions regarding resort facilities, services, and accommodations
Assist individuals with disabilities and ensure all guests feel genuinely appreciated
Input and access data in the reservation system with accuracy and attention to detail
Indicate special reservation types (e.g., complimentary, employee discount, travel agent rates) using correct codes and rate structures
Maintain confidentiality of proprietary information and protect company assets
Ensure uniform and personal appearance are clean and professional
Follow proper escalation procedures when addressing guest concerns or service recovery situations
Develop and maintain positive working relationships with colleagues
Support team goals and contribute to a collaborative work environment
Communicate clearly and professionally with guests and team members
Participate in training and development initiatives to enhance service delivery
Qualification
Required
High school diploma or GED
2 years' experience providing exceptional guest service
1 year experience selling directly to customers via voice
Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues
Experience working in multiple systems required
Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests
Clear, professional verbal and written communication skills required
Excellent and unwavering guest service skills with a warm, professional demeanor
Ability to work under pressure and maintain excellent accuracy and attention to detail in data entry and guest interactions
Ability to manage multiple tasks and priorities in a fast-paced environment
Preferred
OPERA cloud property management system experience is a plus
Fluency in Spanish or Portuguese is a plus
Vacation planning experience a plus
Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Company
Vail Resorts
Vail Resorts is a network of the best destination and close-to-home ski resorts in the world including Vail Mountain, Breckenridge, Park City Mountain, Whistler Blackcomb, Stowe, and 32 additional resorts across North America; Andermatt-Sedrun and Crans-Montana in Switzerland; and Perisher, Hotham, and Falls Creek in Australia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Angela Korch
Chief Financial Officer
Recent News
2024-03-08
2024-02-17
Canada NewsWire
2024-02-06
Company data provided by crunchbase