NEOGOV · 19 hours ago
Library Associate IV
Seattle Public Library - Central Library, WA
Full-time
Onsite
Mid Level
$38.96/hr - $47.24/hr
3+ years expNEOGOV is seeking a Library Associate IV for The Seattle Public Library, a dynamic urban library system. The role involves providing information services at the Quick Information Center, assisting patrons with technology questions, and maintaining a welcoming environment for all library users.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide basic reference services in all subjects: Provide reference services in person, on the phone, email and chat, using information resources in print and electronic formats (SPL catalog and website, licensed databases and web resources). Refer complex reference questions to an appropriate reference service provider, when necessary
Perform basic troubleshooting for patrons who are using library-related technology: Assist patrons with questions related to the Library’s public computers, pay for print, and distribute internet guest passes to visitors. Provide instruction and assistance to groups and individuals regarding library-related technology and online resources
Provide information services related to Library operations, services and policies: Provide information to patrons about operations, services and policies throughout the Library system
Perform support duties and special projects: Specific support duties for the Library Associate IV includes maintaining and updating branch and region-specific information in an internal, online environment
Promote Library services and support services that are coordinated by librarians: Contribute to meeting the community's recreational, educational, cultural and information needs by promoting the Library's services, and, when necessary, the Library's policies and procedures. Support and provide public instruction sessions in areas such as accessing digital downloads and using the Library’s catalog and databases. Support classes and programs by helping with setup, scheduling, organizing, communication and marketing
Qualification
Required
A high school diploma or a Graduate Equivalency Degree (GED) is required
Experience using Library information resources in print and electronic formats
Must have at least three (3) years of professional experience in providing customer service to the general public
Must have excellent written and oral communication skills, including the ability to effectively respond to patrons' communications and inquiries, resolve issues among staff and between staff and patrons
Must be able to communicate in English, orally and in writing, and comprehend spoken and written English
Must demonstrate an ability to work effectively with other staff in a team environment (on projects and in work groups)
Must be organized, efficient and proactive
Must show initiative and use good judgment in prioritizing work
Ability to recognize problems and assess situations, to gather and evaluate relevant information, and to take appropriate action
Must be proficient in creating and editing documents in MS Word and Excel, using MS Outlook (or a similar email and calendar application) and managing email files
Experience in managing electronic files and using shared documents in an internal, online environment
Experience using office equipment, including scanners, copiers and printers
Knowledge and experience assisting with events or projects, including assisting with planning, coordinating resources, monitoring progress, marketing and assisting with developing reports, informational materials and/or records
Preferred
Experience with maintaining intranet pages or other online information for staff
Experience working with racially, culturally and economically diverse communities
Experience with interacting with people who are experiencing housing insecurity and individuals who are living with addiction or mental illness
Familiarity with de-escalation techniques for challenging behaviors and demonstrated experience using those skills
The ability to speak and read Amharic, Chinese, Oromo, Russian, Somali, Spanish, Tigrinya or Vietnamese
Experience in social services and/or providing computer assistance to adults
Benefits
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase