Mission Community Hospital · 23 hours ago
PBX Operator
Los Angeles, CA, US
Full-time
Onsite
New Grad, Entry Level
0+ years expMission Community Hospital is seeking a PBX Operator responsible for managing incoming, outgoing, and inter-service calls. The role includes monitoring alarms and ensuring effective communication with patients and staff while maintaining a professional demeanor.
Health CareNon ProfitWellness
Responsibilities
Answers telephone calls and routine inquiries
Makes necessary connections on a PBX and places calls for patients, and or MCH staff members
Routes routine and emergency calls
Overhead pages emergency codes
Pages, locates, and relays messages for physicians and facility personnel
Greets every caller internal and external in an appropriate, friendly, professional manner
Ensures all visitors, vendors, and or patients sign in on the required log
Directs visitors, vendors, and or patients to their destinations
Documents and maintains all logs for alarms and codes
Prepares all work orders for Support Services
Completes proper documentation needs for Work Order Systems
Performs related duties as requested by Administration and or Director
Follow confidentiality policy and procedures
Qualification
Required
High School Graduate
Good verbal and written skills
Ability to communicate effectively and professionally with patients, physicians, and the community
Manual dexterity is essential in this position
Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs
Must have the ability to work in a fast-paced area where the performance of several tasks may be required simultaneously
Minimum of 6 months to a year of Customer Service
Employees must obtain his/her MAB (Management of Assaultive Behavior) and or Fire Card within the first 60 days of employment
Employee required to attend an AIDET Training class
Preferred
Bilingual in English and Spanish
Preferred experience in using/operating the PBX, computer terminal, work order systems, copy machine, fax machine, two-way radio
Company
Mission Community Hospital
Mission Community Hospital is a nonprofit organization that offers medical, surgical, psychiatric and 24/7 emergency room care services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Theiring
Chief Executive Officer
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