Milestone Technologies, Inc. · 3 hours ago
Data Center Technical Lead
Kuna, ID
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
2+ years expMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology and infrastructure. The Data Center Technical Lead will work hands-on with technicians to support installations and maintenance while managing team operations and ensuring compliance with industry standards.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Foster an environment of responsibility and empowerment by leading by example, providing guidance, and promoting a constructive and efficient team atmosphere
Ensure compliance and quality of all data center services, enforcing adherence to client policies, procedures, timelines, and service changes
Provide technical direction and ensure technicians are trained on protocols for setup, deployment, troubleshooting, and post-implementation quality assurance
Ensure all data center activities adhere to industry best practices and operational standards
Perform advanced troubleshooting and diagnostics on servers and networking equipment; repair hardware components such as hard drives, RAM, motherboards, and cabling
Manage ticket workflows, monitor progress, and ensure timely resolution of issues per the SLA requirements
Oversee inventory management, ensuring accurate pulling, tracking, and updating of inventory systems
Lead and participate in special projects, including equipment moves and racking, ensuring proper execution and safety compliance
Act as the primary escalation point for technical and operational issues, resolving complex problems and coordinating solutions
Conduct quality assessments, provide constructive feedback, and coach technicians to achieve high performance
Hold daily or weekly safety meetings, enforce PPE usage, and ensure adherence to all safety protocols (electrical hazards, lift operation, ladder usage, etc.)
Manage staff scheduling, workload distribution, and adjust priorities based on changing operational needs
Approve timecards accurately and on time for error-free billing
Conduct one-on-one meetings, annual performance reviews, and apply disciplinary processes when necessary
Provide explanations for operational performance results and recommend improvements to enhance efficiency and service quality
Screen and schedule temporary labor resources for short-term projects; collaborate with recruiting to interview and recommend hires for permanent positions
Own onboarding and training for all new hires and manage team morale initiatives
Collaborate with other Data Center Leads across regions to share best practices and drive consistency
Perform additional tasks as assigned by management to support operational excellence
Qualification
Required
College diploma/degree or minimum 2 years of leadership experience in a technical environment
A Real ID or other federally accepted identification for U.S. travel
Complete all deliverables assigned by leadership within established timelines, ensuring accuracy and quality
Foster and oversee new projects and procedural improvements that support company growth and operational efficiency
Conduct regular meetings with the local client to address upcoming changes, resolve questions, and maintain strong communication
Provide on-call support during weekend shifts as required to ensure continuity of operations
Create and maintain cross-functional relationships with the client and other vendors to promote collaboration, efficiency, and a positive service environment
Strong hands-on experience with computer hardware diagnostics and repair
Ability to recommend improvements in operational management systems, processes, and best practices
Experience managing resource budgets, forecasts, and monitoring KPIs
Ability to increase quality of customer service and operational efficiency
Ability and willingness to travel to other supported data center locations as needed for operational support, projects, and training
Comfortable communicating face-to-face and via virtual video calls
High level of written and oral fluency in English
Ability to learn new software quickly and adapt to changing technologies
Ability to multi-task, prioritize effectively, and work independently
Ability to safely lift, push, pull, and move at least 50 pounds
Comfortable wearing Personal Protective Equipment (PPE) for extended periods
Capable of walking long distances throughout the day
Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year
Preferred
Associate or bachelor's degree in a related field
Familiarity with inventory management systems and data center operational workflows
Proven ability to mentor and develop technical teams
Extensive data center experience and exposure, with a strong commitment to following and enforcing industry best practices for operations, safety, and compliance
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase