BrassCraft Manufacturing Company · 19 hours ago
Manager, IT Infrastructure and Operations
Novi, MI
Full-time
Hybrid
Mid, Senior Level
$89K/yr - $139K/yr
7+ years expBrassCraft Manufacturing Company is a leading manufacturer and distributor of high-quality water and gas flow control products. They are seeking a strategic IT Infrastructure and Operations Manager to lead the planning, implementation, and maintenance of the organization’s IT infrastructure, ensuring reliability, scalability, and security of all IT systems while managing a team of infrastructure and support employees.
Building MaterialConstructionInfrastructureManufacturingWholesale
Responsibilities
Lead IT operations to ensure high availability, optimal performance, and robust security of systems and services
Supervise and mentor staff across multiple locations to drive effective service delivery and professional development
Oversee incident, problem, and change management processes to minimize disruptions and coordinate with Managed Service Providers for multi-party changes
Develop and execute service and operational strategies aligned with organizational objectives, identifying and implementing process improvements and service enhancements
Manage the IT service catalog, request models, SLAs/SLOs, knowledge base, and problem management, including trend analysis and root cause investigation. Lead Change Advisory Board (CAB) processes and activities
Own and manage backup and disaster recovery, ensuring data immutability, offsite copies, and RTO/RPO targets for each application
Establish and monitor key performance indicators (KPIs)
Collaborate with IT and business leadership to define the operational roadmap, set priorities, and align infrastructure strategy with business goals
Evaluate and implement new technologies, tools, and processes to drive efficiency and enhance service delivery
Monitor daily operations for compliance with company policies and standards; act as escalation point for complex technical issues
Act as liaison to Masco IT Support for troubleshooting and supporting enterprise-wide systems
Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, storage, and cloud environments
Develop and enforce IT policies, procedures, and best practices for infrastructure and service management
Manage related vendor relationships, contracts, and SLAs; implement QBR governance, track penalties/earn-backs, and maintain scope and risk registers
Develop and manage budgets, forecasts, and resource planning for infrastructure and operations
Govern the asset lifecycle by updating and executing refresh policies by class and tracking assets through their lifecycle
Oversee manufacturing plant IT operations, including vendor remote access, industrial network segmentation, technology change windows, and the integration of labeling, printing, and scanning systems
Lead security operations by coordinating vulnerability management and patching, resolving incidents, serving as the primary contact for corporate incident response, enforcing identity controls, and delivering security training
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
7+ years in IT infrastructure and operations, including at least 3 years in a leadership role
Strong expertise in networking, server virtualization, cloud platforms (e.g., Azure), and enterprise systems
Hands-on experience with Commvault (or similar enterprise backup), Azure/M365/Entra ID security (CA/MFA/PIM), and Intune/Autopilot
Experience with Change Advisory Board (CAB) and service catalog implementations
Experience with vendor management, contract negotiation, SLAs, and QBRs
Proven experience managing IT services and operations across multi-site, manufacturing, lab, and remote environments
Experience with ServiceNow or similar IT Service Management (ITSM) system
Preferred
Professional certifications in operations or service management (e.g., ITIL, PMP, Cisco (CCNA/CCNP), Microsoft Certified: Azure Administrator, or equivalent)
Skills in IT service management frameworks, including ITIL (Foundation required; Intermediate/Problem/Change preferred)
Company
BrassCraft Manufacturing Company
Your single source for gas and water supply products! BrassCraft Manufacturing Company designs and manufactures a complete line of water and gas plumbing products known for their innovative design features and their robust quality.
501-1000 employees
H1B Sponsorship
BrassCraft Manufacturing Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Beatris Ramirez
People Services Partner
Chad Perry
Talent Development Partner
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