Nationwide · 22 hours ago
Sales Support - Sales Assistant - Group Benefits
Boise, ID
Full-time
Hybrid
New Grad, Entry Level
$46K/yr - $81K/yr
0+ years expNationwide is a Fortune 100 company that delivers extraordinary care to help individuals and businesses prepare for and protect their future. The Sales Support - Sales Assistant role is responsible for efficiently handling Group Benefits insurance inquiries and providing clerical solutions to support the sales process while collaborating with the sales team and business partners.
BankingFinancial ServicesInsuranceLife Insurance
Responsibilities
Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations
Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed
Project Management: To initiate, execute, communicate and document projects as needed
May act as a liaison to other departments where follow-up will be required to meet customers needs
Assists in identifying process improvement opportunities
Engages, inspires, educates and mentors, new hires and incumbents
Collaborates with other areas to identify, analyze, and improve processes
Inputs and tracks into the appropriate databases
Respond to sales inquiries across multiple channels (calls, emails, chats, faxes), demonstrating advanced product and business knowledge
Resolve complex questions from agents, escalating issues as needed
Initiate, execute, and communicate on projects as required
Collect, enter, organize and verify accuracy of data provided in sales process documents
Generate and maintain data reports as it relates to sales production and additional metrics
Collaborate with other departments to ensure accurate documentation and maintain confidentiality of sensitive information
Demonstrate critical thinking through the sales process
Identify sales process improvements and provide innovative solutions
Mentor new hires and existing team members through acquired skillsets
Foster positive business relationships with coworkers, agents and additional business partners
Efficiently prioritize sales inquiries with multistep processes
Qualification
Required
High School Diploma or GED (Required)
0-2 years experience (Preferred)
Advanced product knowledge and insurance regulations knowledge
Excellent working knowledge of Nationwide's systems required to perform the role
Ability to sell and service policies (based on requirements of the department)
Ability to diffuse customers and agents
Excellent working knowledge of billing concepts and Nationwide billing systems
Effective oral and written communication skills
Intermediate problem-solving skills
Ability to adjust schedule according to business need
Excellent working knowledge of company systems and sales processes
Ability to prioritize workflow
Strong oral and written communication skills
Intermediate problem-solving skills
Ability to be external client facing
Detail oriented as it relates to data accuracy
Ability to manage multiple daily tasks and multi-step data entry processes
Proficiency in office software including word processors and spreadsheet applications
Preferred
1 or more years of customer service or data entry experience preferred
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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