AHRC Nassau · 9 hours ago
IT Coordinator
Glen Head, NY
Full-time
Onsite
Entry Level
2+ years expAHRC Nassau is committed to diversity and inclusion, and they are seeking an IT Coordinator to manage technical support for the agency. The role involves operating the IT help desk, providing hardware and software support, and ensuring compliance with IT policies and procedures.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Operates the agency’s IT help desk, providing first-line technical support to end users for hardware, software, network, and application-related issues
Diagnoses and resolves end-user technical problems, coordinating with vendors or higher-level IT staff for complex repairs or escalations
Manages the installation, configuration, relocation, and decommissioning of computers, peripherals, printers, and other IT equipment
Installs, upgrades, and maintains approved software applications, ensuring compatibility and proper licensing
Maintains accurate and up-to-date inventory records of all agency IT hardware, software licenses, and related assets
Enforces IT policies, standards, and procedures related to hardware/software usage, security, and acceptable use across the organization
Delivers informal one-on-one and small-group training to staff on the effective use of hardware, software, and agency systems
Assists in the implementation and support of new technology deployments, system upgrades, and IT projects as directed
Performs other duties and special projects as assigned by the supervisor
Qualification
Required
Handle incoming computer and phone support requests to our platform, enforcing process compliance and appropriate ticket prioritization
Provide hardware and software support to all computer users around the agency
Setup computer hardware and software as required
Train end users in the proper use of applications
Operates the agency's IT help desk, providing first-line technical support to end users for hardware, software, network, and application-related issues
Diagnoses and resolves end-user technical problems, coordinating with vendors or higher-level IT staff for complex repairs or escalations
Manages the installation, configuration, relocation, and decommissioning of computers, peripherals, printers, and other IT equipment
Installs, upgrades, and maintains approved software applications, ensuring compatibility and proper licensing
Maintains accurate and up-to-date inventory records of all agency IT hardware, software licenses, and related assets
Enforces IT policies, standards, and procedures related to hardware/software usage, security, and acceptable use across the organization
Delivers informal one-on-one and small-group training to staff on the effective use of hardware, software, and agency systems
Assists in the implementation and support of new technology deployments, system upgrades, and IT projects as directed
Performs other duties and special projects as assigned by the supervisor
BS in Computer Science required
Strong troubleshooting, analytical, and problem-solving skills
Good interpersonal skills and the ability to work with technical and non-technical personnel
Preferred
A+ or Networking related certificate preferred
2 years Network Operating Systems experience preferred
2 years' experience with supporting Microsoft Office Suite of applications preferred
Company
AHRC Nassau
AHRC Nassau provides services to people with intellectual and developmental disabilities.
1001-5000 employees
H1B Sponsorship
AHRC Nassau has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Christopher O'Connor
Chief Operating Officer
Barry Donowitz
Chief Administrative Officer
Company data provided by crunchbase