Southern Illinois Healthcare · 14 hours ago
Epic Patient Experience Analyst – Lead/Principal
United States
Full-time
Remote
Senior Level, Lead/Staff
$81K/yr - $125K/yr
3+ years expSouthern Illinois Healthcare is seeking a highly skilled Epic Patient Experience Lead/Principal Analyst to advance the organization’s patient engagement and digital experience strategy. This role will lead the design and optimization of Epic Cheers Campaigns and collaborate with various stakeholders to enhance patient experience initiatives across Epic and digital health platforms.
Health CareHealth DiagnosticsHospitalOncologyPersonal Health
Responsibilities
Understanding of the organization, users and workflow in the analyst’s assigned area
Ability to lead meetings, prioritize, resolve conflicts, manage issues, oversight and implementation of project plans. Work with Epic TS and related Epic Application Analysts to manage complex issues and optimization
Ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
Thoroughly review, analyze and test every system change; follow proper change control processes
Assists in the development, implementation, education, evaluation, maintenance and coordination of Epic and related applications
Assists with and/or develops tip sheets or training documentation for new, or changes to current, workflows; communicate with department leadership and application users any specific information related to their application
Maintain an Epic user web account to access group discussions, white papers, training documents, new version training material and release notes. Attends webinars, seminars and workshops to learn about new developments and changing technology trends; may participate in testing new vendor provided software in a test environment for possible use by the health system
Maintain contacts with Epic partner and related vendors; attend product demonstrations, user group meetings, Epic sponsored webinars, and/or arrange to acquire and install system upgrades
Responsible for the coordination and completion of assigned projects, including project definition, assignment of task responsibilities, setting deadlines, and all other aspects of project management
Performs other related work as required
Trains and mentors team members
Strives to adhere to SIH Commitment to Care and ITS Core Competencies
Qualification
Required
3+ years of hands-on Epic experience, preferably with Cheers Campaigns, Healthy Planet, MyChart, Ambulatory, Cadence, or other patient-facing Epic applications
Experience supporting cross-functional or cross-application initiatives
Strong analytical, communication, and organizational skills
Ability to influence stakeholders and drive enterprise-level initiatives
Participates in on-call rotation including weekend and after-hours coverage as assigned
Associate's degree in Business, IT or Healthcare Related field required or 2 years of IT or healthcare experience in lieu of degree
Relevant job-related certifications with Epic application certification within 90 days of hire, as applicable
Preferred
3+ years of hands-on experience with Epic Cheers Campaigns, Healthy Planet, MyChart, Ambulatory or Cadence
Company
Southern Illinois Healthcare
Southern Illinois Healthcare offers cancer care, plastic surgery, and rehabilitation services.
1001-5000 employees
H1B Sponsorship
Southern Illinois Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (7)
2022 (2)
2021 (11)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Bart Millstead
Senior Vice President/Chief Operating Officer
Denao Ruttino, CHCIO, CDH-E, FACHE
Vice President and Chief Innovation Officer
Recent News
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