AAA Club Alliance · 22 hours ago
Remote Corporate Travel International Agent (SABRE)
United States
Full-time
Remote
Mid Level
$18.40/hr - $42.88/hr
4+ years expAAA Club Alliance is seeking an experienced Corporate Travel International Agent to join their dynamic Corporate Travel team. In this role, you will manage domestic and international travel arrangements, ensuring cost efficiency and outstanding service while utilizing your expertise in SABRE GDS.
Consumer Services
Responsibilities
Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. This may include groups
Respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries; queues to rate desk when appropriate
Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately
Move market share for AAA preferred suppliers
Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately
Achieve individual and contractual service level goals related to telephone, quality, and productivity
Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included
May build airline reservation system profiles for use with a specific group of travelers
Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control
Ensure optimum customer service through effective use of phone systems and positive telephone service techniques
Other duties as assigned
Qualification
Required
High school diploma or equivalent
At least 4 years of active experience as a Travel Consultant within the last 6 years
1-2 years of international experience
Corporate Travel experience and proficiency in Sabre GDS are required
Knowledge of domestic and international faring, ticketing procedures, and commission structures
Demonstrated professional customer service skills
Achieves established office goals for measurable accuracy
Demonstrated internet research skills for customer information
Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts
Professional telephone skills
Ability to work independently, exercising discretion and judgment
Ability to manage multiple tasks and changing priorities
Benefits
Medical, Dental, Vision, and Prescription Coverage
Tuition Reimbursement
401(K) Plan
AAA Premier Membership
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
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