Alliant Credit Union · 15 hours ago
Director Partner Operations
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $257K/yr
10+ years expAlliant Credit Union is seeking a Director of Partner Operations to lead the development and optimization of their partnership operations program. This role involves overseeing partner onboarding, ensuring operational excellence, and collaborating across departments to deliver innovative solutions that align with the organization's growth objectives.
Financial Services
Responsibilities
Develop programmatic support of partners from onboarding and launch through to ongoing operations
Design, develop, and manage project plans in a complex, dynamic environment, revising as needed to meet changing requirements
Assist with transitioning newly-won business from the business development team to vertical business units
Support and manage discovery, ideation, and product solutioning with partners
Drive opportunities to closure with legal, finance, and product counterparts
Oversee product implementation and maintain a feedback loop for enhancements
Develop and maintain relationships with partners, understanding their needs and provide solutions to enhance their experience
Establish KPIs and monitor and analyze partnership performance metrics, identify opportunities for growth and make data-driven recommendations
Provide regular reports and insights to executive leadership on partnership performance
Manage and resolve any issues or escalations from partners in a timely and effective manner
Ensure compliance with legal and regulatory requirements in partnership arrangements
Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives
Qualification
Required
4 Year Bachelors Degree in Business, Marketing, Finance or related
10 Years of Program management, partnerships, operations or strategic roles or related
3 Years of People Management
12 Years of Program management, partnerships, operations or strategic roles including people management
Preferred
Graduate Degree in Business, Marketing, Finance or related
Benefits
Health care
Vision
Dental
401k with employer match
Annual performance bonus
Work from home up to 3 days a week
Paid parental leave
Employee discount programs
Time off including paid personal and sick days
11 paid holidays
Education reimbursement
Company
Alliant Credit Union
Alliant Credit Union is an Illinois-chartered credit union.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Dobbins
Chief Executive Officer
Hector Crespo
SVP, Head of Marketing, Design, and Brand
Recent News
2026-01-06
Company data provided by crunchbase