Jacuzzi Group · 19 hours ago
Technical Service Representative
United States
Full-time
Remote
Entry Level
$21/hr - $21/hr
2+ years expJacuzzi Group is a leading global manufacturer of wellness products, and they are seeking a Technical Service Representative to provide outstanding customer service to dealers and service centers. This role involves addressing technical inquiries, troubleshooting, and ensuring customer satisfaction through effective communication and support.
Consumer Goods
Hiring Manager
Chelsea Johansen
Responsibilities
Manage a large number of inbound phone calls from dealers and Field Service Technicians. Assisting in problem analysis, troubleshooting, providing part numbers and product specifications
Troubleshoot electrical components 240V
Provide clear and concise verbal guidance on the process of repairing spas and the installation of accessories
Provide customers with information about the duration, status, and terms of warranties for different products, using the relevant serial numbers
Responsible for promptly and accurately addressing e-mails received in our technical queue
Providing support for SmartTub, including assisting with pairing, troubleshooting, and resolving a wide range of issues
Qualification
Required
Must have experience with Electronics/ Internet of things (IOT)
Must have Trade Schooling or Tech School experience (Engineering classes preferred)
Minimum of two (2) years' experience in a product-based customer support function. Preferred experience would be in the spa, pool, plumbing or electrical and home improvement industry
Working knowledge of mechanical components, electrical troubleshooting and product repairs within the pool and/or spa industry
Proficient in utilizing Windows-based computer applications
Ability to work both collaboratively and independently with little or no supervision
Strong verbal and written communication skills, bilingual in Spanish
Benefits
Fully Remote
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Jacuzzi Group
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Jackson
Chief Executive Officer
Leslie Leuschner
EA to the C-Suite (CEO/CFO/CHRO)
Recent News
2023-12-24
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Business Wire
2023-06-12
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