TripSpark Technologies · 14 hours ago
Senior Hardware Deployment Specialist
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
2+ years expTripSpark Technologies is seeking a Senior Hardware Deployment Specialist responsible for implementing mobile and wayside software and hardware solutions for customers. This role involves serving as a technical consultant, ensuring effective solution delivery, and supporting the advancement of technologies to enhance transit operations.
Fleet ManagementInformation TechnologySoftware
Responsibilities
Serve as primary technical contact for hardware projects, including advanced troubleshooting with bus OEMs
Identify and implement process improvements to address systemic and recurring project issues with project deployments and bus OEMs and other vendors
Maintain and enforce internal guidelines for software build best practices
Provide guidance for next-gen hardware and software development based on real-world implementation experience
Engage and manage the contributions of other internal departments to continuous improvement plans
Support new hardware product launches by developing deployment procedures, creating technical deployment documentation (for internal and external project use) and working with PMs to develop project plans and supporting client documentation for the new products prior to first deployment
Engage Development as required to ensure that new functionality, products, and/or technology are properly suited for efficient deployments and suited for customer environments. E.g. participate in project launch committees
Provide services quotes for the CS Director and Sales; revise, proofread and approve SOWs; compose custom SOWs if required
Create, revise, proofread, and approve parts lists for quotes
Work closely with customers, project managers, and fellow team members to ensure that our solution is delivered and operational in the most efficient and effective manner possible
Analyze and document customer business requirements and understand their business processes
Install, configure, test, and support TripSpark's in-vehicle software applications in multiple environments
Configure, test, and support TripSpark’s hardware solutions for in-vehicle and wayside use
Communicate software and project status to internal and external stakeholders
Work under minimal supervision and balance multiple projects effectively and efficiently while meeting stringent timelines and changing priorities
Be able to strategically resolve problems using strong problem-solving skills and be able to think critically and analytically
Create training content and deliver training to customers' end users and subject matter experts
Aid customer activities and track customer issues to ensure they are resolved in a timely manner
Support a philosophy of continuous improvement by building and updating implementation templates and project artifacts that are critical to the deployment team
Provide cross-training to internal staff to ensure basic hardware solution support skills are maintained
Support onboarding of new hires on in-vehicle MDT software, middleware, hardware, and deployment procedures
Always ensure resource coverage on assigned projects to keep projects moving forward and to handle unanticipated technical support – this includes during holiday and vacation periods
Exhibit high attention to detail
Intermediate understanding of networks and network security as well as terminologies
Manage/support 3rd party installers and perform in-vehicle audits
Qualification
Required
2+ years of demonstrated experience in the installation, maintenance, diagnosis, and repair of automotive in vehicle electronics and/or electrical systems
Previous experience testing, analysis, and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment is required
Ability to read and understand mechanical drawings and perform measurements and calculations will be used daily
Must be able to travel up to 50% and be available for non-scheduled emergency calls outside of assigned work hours
Experience supporting system configuration and system integration documentation
Experience with customer facing consultation and communications
Experience managing and supervising other team members
Experience resolving software, hardware, and configuration issues
Preferred
Post-secondary education in the areas of Business Administration, Vehicle Repair, Electrical Systems, Computer Science, Engineering, or related field and/or equivalent combination of education/experience is preferred
Understanding of the North American Transit Industry and Agencies is preferred
Company
TripSpark Technologies
TripSpark Technologies is a transportation technology company focused on helping Fixed Route, Paratransit, Microtransit, Rideshare and private operators increase service and access to transportation, improve rider satisfaction, drive revenue, and overcome operational challenges.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase