B-Stock · 20 hours ago
Customer Experience Representative
United States
Full-time
Remote
Entry Level
$19.23/hr - $20.23/hr
1+ years expB-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Customer Experience Representative engages and educates small business buyers, providing exceptional support through various communication channels while aiming to improve processes and enhance customer satisfaction.
E-CommerceEnterprise SoftwareRetail
Responsibilities
Deliver a personalized, positive customer experience through various forms of contact
Inbound telephone support
Web-based chat support
Email Support
Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
Advocate on behalf of the customers internally by proactively identifying areas of opportunity
Assist customers with account creation and troubleshooting
Communicate with customers and third-party suppliers ensuring a smooth transaction process
With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
Complete ongoing and one-time projects to the benefit of customers and internal teams
Qualification
Required
High School Diploma/GED Certificate
Positive attitude, hard working, flexible with changing priorities, and eager to learn
Excellent written and verbal English, reading comprehension, and judgment skills
Ability to come up with meaningful solutions, even if that means thinking outside the box
High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
Love technology
Think personalized responses are the bomb (even when using a canned/macro)
Ability to work independently or as part of a team to accomplish our goals
Preferred
1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
Knowledge of Salesforce or similar customer service programs
Online auction or e-commerce experience is very helpful
Second language skill at a professional proficiency level (Spanish or French)
Typing speed of 35 WPM
Benefits
Competitive compensation packages including bonus and options
Medical, dental, and vision benefits
Matching 401(K)
Paid time off
Telecommuting and remote-work options
Support for continuing education
Team off-sites, social events, annual company events, and frequent extracurricular activities
Unlimited snacks and drinks
Company
B-Stock
B-Stock is the world's largest B2B recommerce platform and system of record for all resale.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$73.2MKey Investors
Spectrum EquitySusquehanna Growth Equity
2018-06-25Private Equity· $65M
2014-08-13Series B· $7M
2009-02-01Seed· $1.2M
Leadership Team
Dave Gershon
Vice President of Marketplace Growth
Eric Moriarty
Vice President
Recent News
Company data provided by crunchbase