Block · 11 hours ago
Customer Success Advocate, Cash App Lending
United States
Full-time
Remote
Entry Level
$22.16/hr - $29.62/hr
1+ years expBlock is a company that aims to redefine the world’s relationship with money through innovative financial products like Cash App. They are seeking a Customer Success Advocate to provide exceptional support for their Lending products, focusing on customer inquiries and improving the overall customer experience.
Financial Services
Responsibilities
Effectively solve customer Lending inquiries via phone communication
Hold a high bar for Support when owning customer interactions
Identify, document and follow up with support teams on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
Report to a Customer Success Lead
Qualification
Required
1+ years of professional experience with either a financial institution or payment provider preferred
Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
Experience in direct customer or client-facing roles
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Coachable mindset, interested in implementing feedback, and dedicated to continuous personal improvement
Comfort with ambiguity and resilient when facing rapid change
Excellent organizational and time-management skills
A desire to help people and improve the customer experience
A passion for Cash App and customers engaging with our platform
The ability to multi-task by navigating systems applications while driving resolutions with customers by phone support
An ability to work weekends as part of a rotating schedule; working-hours flexibility
An ability to work public holidays as needed
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
Morningstar, Inc.
2024-11-14
Business Journals
2024-04-05
2024-03-08
Company data provided by crunchbase