American Airlines · 7 hours ago
Analyst/ Sr Analyst, Crew Scheduling Operations Support
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
2+ years expAmerican Airlines is a leading airline company that offers a world of possibilities for its employees. The Analyst/Sr Analyst in Crew Scheduling Operations Support will lead the Crew Scheduling performance program, focusing on service quality evaluation and performance analysis to enhance operational reliability and team performance.
AerospaceAutomotiveTransportationTravel
Responsibilities
Serve as the steward of the Crew Scheduling performance program, ensuring clarity, consistency, and alignment across all components
Maintain and evolve service quality evaluation standards, including criteria, calibration, and trend analysis
Develop and refine performance metrics that reflect operational expectations and support coaching
Analyze service quality and performance trends to identify strengths, gaps, and opportunities
Partner with leaders to communicate insights, support coaching, and reinforce consistency
Analyze call volumes, service levels, and operational performance data to identify trends and improvement opportunities
Build automated dashboards and reporting tools using Tableau, Power BI, Cognos, SQL, or Alteryx
Develop automated data processes and deliver insights that guide operational decisions and performance conversations
Contribute to projects that strengthen service consistency, operational reliability, and team performance
Qualification
Required
Bachelor's degree in applied Statistics, Data Analytics, Operations Research, Industrial Engineering, Business, Computer Science, or related field (or equivalent relevant work experience)
2–3 years of experience in a data analysis or operations support role
Knowledge of Microsoft Office tools including Word, Excel, PowerPoint, and Outlook
Experience with SQL, and/or Alteryx
Experience with business intelligence tools (e.g., Tableau, PowerBI)
Strong analytical and problem-solving skills
Ability to work with minimal supervision
Ability to be flexible and capable of adapting to constant change
Ability to effectively meet deadlines and prioritize tasks in a dynamic and fast-paced work environment
Preferred
Knowledge of Crew Scheduling applications and business processes
Experience with airline operations or crew scheduling processes
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
legacy.thefly.com
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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