Transaction Network Services (TNS) · 11 hours ago
Commercial Operations Leader
USA - Virtual - Illinois
Full-time
Onsite
Director/Executive
15+ years expTransaction Network Services (TNS) is seeking a highly motivated and experienced leader to oversee and drive improvement across their commercial operations. The Commercial Operations Leader will manage customer relationships, drive process efficiency, and lead high-performing teams in the telecommunications sector to ensure customer satisfaction and long-term success.
PaymentsTelecommunicationsTransaction Processing
Responsibilities
Review, document and prioritize changes to business processes enabling more efficient Quote to Cash processing, new customer implementation and onboarding, customer renewal and retention, collections and other associated business processes
Create, implement and manage a roadmap of planned business process changes coordinated across the COM business and other key internal stakeholders, ensuring effective processes are in place to support existing products, and continually evolving to meet new business demands
Establish cross-functional relationships, trust, and partnership with Product, Development, Operations, Finance, Legal and Sales leadership to align best practices and adoption of global standards as appropriate
Manage the end to end Quote to Cash Process to ensure timely and accurate contract completion, customer vetting, service implementation, and order processing and preparation for invoicing and payment across our products
Manage a team that is coordinating with both the customer, vendors, and internal TNS resources during service implementations, project managing delivery timelines and deliverables, and ensuring that every service is deployed accurately and efficiently from order to cash
Create metrics and provide periodic reports on timeliness and effectiveness of these processes
Define a revenue assurance process to ensure revenues and invoicing are accurate and align with expected rates and volumes
Oversee existing customer service and delivery management teams; ensuring continued strong customer support and delivery, and identifying further areas of improvement
Develop and manage customer success processes and proactively engage customers both during and post-implementation to ensure product understanding and adoption, leading to higher retention
Act as a trusted advisor to clients while effectively managing their post-sales experience through strong relationships and project management skills
Measure and manage customer satisfaction and retention of current customers to ensure consistent future revenue. Participate in or directly manage customer QBR’s and other engagements
Manage the contract renewal process in close coordination with the Product and Sales teams
Work with the Sales and Product teams to create expansion, cross-sell and up-sell opportunities
Create metrics and provide periodic reports on customer support and issue resolution, utilization of our solutions, customer retention, and other customer insights
Conduct product level training and coordinate technical support when required
Oversee a dynamic, customer focused team of 10-25 individuals across customer success, customer implementations, and contract renewal management. Identify opportunities to continually upgrade the capability of the team and expand its impact
Foster a culture of accountability, service excellence, and continual transformation
Establish repeatable team processes, playbooks, and best practices to ensure consistent execution
Qualification
Required
Bachelor's degree in business or a related field; Master's degree preferred
Minimum of 15 years of experience in operations, finance, customer service, client engagement or customer success within the telecommunications or related technology sectors
Excellent communication and interpersonal skills
Strong collaboration skills including experience working across Sales, Product, Finance, and Operations teams
Proven ability to lead and evolve teams
Demonstrated problem solving acumen including identification of improvement areas and application of technology to increase effectiveness
Familiarity with business and CRM systems such as Salesforce is strongly preferred
Regular travel will be required; East Coast of United State
Benefits
Medical and dental coverage
Life insurance
Paid holidays and vacations
401K plan with company match
Company
Transaction Network Services (TNS)
Transaction Network Services (TNS) is a global provider of data communications and interoperability solutions.
1001-5000 employees
H1B Sponsorship
Transaction Network Services (TNS) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (12)
2022 (5)
2021 (5)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-04-14Acquired
2004-03-16IPO
Leadership Team
Mike Keegan
Chief Executive Officer
Dennis Randolph
Chief Financial Officer
Recent News
2026-01-16
2025-12-02
Company data provided by crunchbase