The Mom Project · 15 hours ago
Service Delivery Manager (ServiceNow HRSD) - 100% Remote
United States
Contract
Remote
Senior Level
5+ years expThe Mom Project is a company focused on supporting businesses and individuals through innovative financial software solutions. They are seeking a Service Delivery Manager to enhance global HR Service Delivery by optimizing employee service experiences and ensuring high-quality digital HR services on the ServiceNow platform.
Career PlanningCommunitiesHuman ResourcesMarketplaceRecruitingWomen's
Responsibilities
Execute HR Service Delivery strategy by improving service quality, workflow efficiency, and digital employee experience across ServiceNow HRSD
Maintain global HR service taxonomy to ensure services align with enterprise standards for classification, design, and discoverability
Drive continuous improvement through analysis of service metrics, employee feedback, case trends, channel performance, and workflow opportunities
Partner with Service Owners, Service Delivery Leads, and Centers of Excellence to refine services and implement enhancements aligned with governance and roadmap priorities
Collaborate with People Experience and platform teams to improve usability, navigation, personalization, and accessibility of the Employee Service Center
Support optimization of AI-enabled support channels, such as virtual agents and chat platforms
Validate service changes and support release readiness, including documentation, communications, and adoption activities
Partner with reporting and analytics teams to maintain dashboards and identify performance improvement opportunities
Qualification
Required
Minimum of 5 years of experience in HR Operations, HR Service Delivery, Shared Services, or HR technology environments
Strong understanding of ServiceNow HRSD, including Employee Center, case and knowledge models, taxonomy, and digital support channels
Experience leading or supporting continuous improvement and service optimization initiatives
Strong analytical skills with the ability to translate data insights into actionable improvements
Ability to collaborate across global teams and technical partners
Strong communication skills with the ability to simplify complex concepts and influence change
Benefits
Medical
Dental
401k (no match)
Company
The Mom Project
The Mom Project is a digital talent marketplace helping women remain active in the workforce.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115.6MKey Investors
Leeds Illuminate7GC & CoAtlanta Seed Company
2021-10-06Series C· $80M
2020-07-01Series B· $25M
2018-12-17Series A· $8M
Leadership Team
Allison Robinson
Founder
Recent News
Company data provided by crunchbase