PathGroup · 13 hours ago
Client Services Representative Lead
Birmingham, AL
Full-time
Onsite
Senior LevelPathGroup is seeking a Client Services Representative Lead to oversee daily activities in the client services department. This role involves ensuring client satisfaction, leading training initiatives, and assisting in operational management.
BiotechnologyHealth CareHealth Diagnostics
Responsibilities
Follow client services department policies and procedures
Serves as project leader in the development and implementation of training, QA programs and department protocols
Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction
Research and resolve problems with specimens and/or reports
Assist the Director of Business Operations in day-to-day operations of the department. Including but not limited to: monitoring the workflow, productivity, and work quality of the department and personnel, development and implementation of new procedures and policies, and data collection and manipulation for reporting for company management
Communicate pertinent department information/issues to Manager
Present material to various committees
Performs all duties of a Client Services representative including: handling difficult calls tactfully, courteously, and professionally; calling Alert test reports for clinical lab testing to clients; and following up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information
Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies
Qualification
Required
Follow client services department policies and procedures
Serves as project leader in the development and implementation of training, QA programs and department protocols
Develop and maintain good relationships with customers, physicians, and colleagues to ensure customer satisfaction
Research and resolve problems with specimens and/or reports
Assist the Director of Business Operations in day-to-day operations of the department
Monitor the workflow, productivity, and work quality of the department and personnel
Development and implementation of new procedures and policies
Data collection and manipulation for reporting for company management
Communicate pertinent department information/issues to Manager
Present material to various committees
Perform all duties of a Client Services representative including: handling difficult calls tactfully, courteously, and professionally; calling Alert test reports for clinical lab testing to clients; and following up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information
Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data
Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies
Company
PathGroup
PathGroup provides anatomic and clinical pathology services in Tennessee, Kentucky, Georgia, Illinois, Indiana, and North Carolina.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$19.5M2022-05-13Private Equity
2016-08-01Private Equity
2010-01-12Debt Financing· $19.5M
Leadership Team
Imad Nijim
Senior Vice President, Chief Information Officer
Recent News
MarketScreener
2025-09-09
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