Duke University Health System · 8 hours ago
Program Manager- Duke Raleigh Patient Experience and Interpreter Services
Raleigh, NC
Full-time
Onsite
Mid Level
4+ years expDuke Health is committed to compassionate care that changes the lives of patients and the community. The Program Manager will lead the Patient Experience and Interpreting Services departments, ensuring compliance with regulations and enhancing patient satisfaction through strategic initiatives.
Health CareMedical
Responsibilities
Support patient experience efforts by tracking monthly scores, providing monthly patient satisfaction reports to appropriate leaders, and identifying trends
Support patient experience efforts by creating strategies for quality improvement and assisting in various patient experience based educational opportunities
Design and implement strategies to improve the experience of all guests, including visitors
Support interpreting services by planning, organizing, coordinating and reviewing operations within the department
Support interpreting services by being the immediate supervisor for medical interpreters. This support will include scheduling of medical interpreters, performance reviews, day to day operational support, and other means of leadership
Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance and assisting with implementation
Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities
Serve as an expert resource on performance improvement and compliance as it relates to organizational role
Produce reports and presentations on performance improvement and compliance
Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development
Responsibilities may include varying levels of strategic planning and human and fiscal resource management
Perform other related duties incidental to the work described herein
Qualification
Required
Effective written and verbal communication skills and presentation skills
Ability to communicate with customers/staff with diverse educational backgrounds and strong customer service skills and interpersonal interactions
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
Knowledge of accreditation standards and regulations related to health care
Ability to manage difficult situations effectively
Attention to detail and accuracy
Computer literacy – Microsoft Office programs – Outlook, Excel, Word, PowerPoint, Teams, and others as needed
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program
Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Company
Duke University Health System
World-class academic and health care system
10001+ employees
H1B Sponsorship
Duke University Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (39)
2024 (30)
2023 (17)
2022 (24)
2021 (12)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Chernelle Jones
Special Events Coordinator for: Exec. Vice Pres. Health Affairs, CEO of DUHS, & Dean, School of Med.
Dan Bruno
Chief of Staff and Chief Operating Officer, Duke Health Technology Solutions
Recent News
The Philadelphia Inquirer
2025-11-27
2025-10-09
2025-10-02
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