NEOGOV · 15 hours ago
Financial Assistance Specialist II (FAS II)
West St. Paul, MN
Full-time
Hybrid
Entry, Mid Level
$59K/yr - $92K/yr
2+ years expNEOGOV is seeking a Financial Assistance Specialist II to join Dakota County's Employment & Economic Assistance department. This role involves evaluating residents' needs to determine eligibility for public assistance programs and ensuring their well-being through effective communication and case management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Determine eligibility for multiple public assistance programs, complete interviews, and review and verify information received from multiple sources
Review household information periodically to ensure accurate ongoing eligibility
Communicate program rules and requirements, benefit levels, expectations, and timelines to customers via phone, virtual meeting, email, or in-person contact at county building or occasional events
Calculate benefit amounts per county, state, and federal program guidelines
Data entry into multiple state and county computer systems
Provide case management on individual or team caseload
Demonstrates a commitment to support cultural diversity County wide and actively supports the County's diversity initiatives and works to address the needs of diverse and underserved communities
Interview Dakota County residents to assess their needs, gather information, and determine what governmental or community resources can meet those needs
Provide services by assessing and determining financial assistance program eligibility
Complete ongoing required trainings which includes, but not limited to; process, policy, safety, technology, data integrity
Coordinate services by collaborating with staff and external service providers
Reassess clients' needs and eligibility criteria to determine continued program eligibility and ensure their well-being as required or needed
Represent the agency in administrative-type settings related to program eligibility, including appeals
Represent the agency in internal and external work groups and advisory committees, document and prepare presentations
Provide training/mentorship on programs, work methods, and procedures to other agency staff
Qualification
Required
Bachelor's Degree from an accredited educational institution
OR Associate's Degree AND TWO or more years' experience working with the public
OR Technical Certificate/Diploma AND THREE or more years' experience working with the public
OR Completion of at least 90 quarter credits (Incomplete degree) AND TWO or more years' experience working with the public
OR High School graduate or equivalent (G.E.D.) AND FOUR or more years' experience in a closely related position such as: Public Financial Worker, Child Support Specialist, or Program Associate/Case Aid
OR A combination of related education and experience to total Four years
AND Candidate must be proficient at keyboard skills including typing at least 35 WPM
To be eligible for hire, an applicant must successfully complete a background check and meet the criminal history background criteria required to access certain networks/systems necessary to perform the essential functions of this position
Benefits
Comprehensive and affordable medical, dental, vision, and other benefits
Excellent work-life balance
Generous paid time off (accrual rate starts at four weeks per year)
Eleven paid holidays each year and one floating holiday
Pension with a generous employer contribution
Ability to work from home some of the time
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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