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Driftwood Hospitality Management · 20 hours ago

Human Resources Manager

Milpitas, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Driftwood Hospitality Management is renowned for its fully integrated approach to hospitality services, and they are seeking a Human Resources Manager to direct and ensure the efficient administration and management of the Human Resources function. This role includes responsibilities such as recruiting, training, wage/benefit administration, and compliance with statutory requirements to support the hotel's objectives.

HospitalityHotelProperty Management

Responsibilities

Directs and ensures the efficient administration and management of the Human Resources function to include recruiting, training, wage/benefit administration, compliance with statutory requirements, and the execution of employee relation activities, to provide each department with the personnel, guidance, and support necessary to achieve their customer service and business objectives

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them

Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient employees

Conduct interviews for all management positions

Develop, implement, and administer policies and programs related to the management of all hotel personnel to ensure the maintenance of a positive and productive employment environment

Monitor same for fair and consistent application

Ensure compliance with all State of California and Federal laws as well as regulations and court rulings which pertain to Human Resources by reviewing current management practices, implementing new procedures, and communicating verbally and in writing any new requirements

Specific focus on California Wage & Hour laws, IWC Wage Orders, Meal and Rest Break compliance, and California Paid Sick Leave laws

Supervise EEOC and California Civil Rights Department (CRD) programs

Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals, and/or computer systems

Review and appraise all personnel changes and paperwork for merit and accuracy

Approve all required Human Resource forms such as Personnel Authorizations and Employment Requisitions

Conducts one-on-one meetings with Direct Reports to ensure their ongoing development

Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations

Aids in establishing a positive relationship between all employees, supervisors, department heads & General Manager

Responsible for monthly Rallies, Annual Awards/Recognition, and other events that need to be planned

Due to the nature of the business, the individual may be required to do other duties and special projects as assigned by the General Manager

Proactively identifies and develops talent within the organization

Hires the best people available from inside and outside the hotel

Hires for talent, diversity, and balance of skills

Supports hotel’s interviewing tools to ensure hiring decisions are based on the candidate’s job-related talent, skills, and competencies

Maintains succession planning

Develops, implements, and maintains departmental orientation and training certification programs for employees to receive the appropriate new hire training to successfully perform their job

Must ensure compliance with California-mandated training, including AB 1825 (Sexual Harassment Prevention)

Uses all available on-the-job training tools for employees; implements and manages training initiatives and conducts training when appropriate; ensures self and direct reports have completed appropriate training classes

Manages employee progressive discipline procedures for areas of responsibility

Ensures hotel’s policies are administered fairly and consistently

Ensures disciplinary procedures and documentation are completed according to the Employee Handbook

Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team

Monitor the employee performance appraisal programs to ensure reviews are timely

Read and analyze evaluations and goals to ensure appraisal comments are appropriate and goals are measurable and achievable

Actively solicits feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems and concerns

Ensures employees are treated fairly and equitably

Constantly strives to improve employee retention

Brings issues to the attention of the General Manager as necessary

Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility

Maintains an on-going employee recognition program

Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

Enlivens the Culture within the hotel

Attends different departmental stand-up meetings and communicates information to the staff in the absence of the General Manager

Supports Community Service initiatives

Supervise, coordinate, and motivate the activities of the department staff

Monitor safety programs and Worker’s Compensation Benefits, ensuring strict adherence to California reporting requirements and return-to-work protocols

Maintain all hotel personnel records and Human Resources files ensuring confidentiality where necessary

Ensures the prompt and proper submission of all corporate, divisional, and governmental reports as required

Compose, type, and distribute general Human Resources correspondence, such as those announcing policy revisions

Answer telephone inquiries

Other duties and responsibilities as assigned by the General Manager, including administering, posting, and tracking guest service scores

Maintaining employee bulletin boards with updated California and Federal labor law posters

Qualification

Human Resources ManagementCalifornia Wage & Hour lawsEmployee RelationsMarriott brand experienceFull-Service Hotel ExperienceTrainingDevelopmentAnalytical SkillsComputer LiteracyMathematical SkillsCommunication SkillsConflict ResolutionTeam Leadership

Required

High School diploma required

Minimum of 4 years hotel management experience of Department Head or above

Proven managerial skill as position involves frequent decisions, meeting of deadlines, negotiations of contracts of vendors, analytical ability, and the planning, organization development, and coordination of large-scale work projects

Ability to deal effectively with all employees and employee representatives, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and resolve conflicts

Ability to read, listen, and communicate effectively in English both verbally and in writing to prepare official memoranda and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all employees

Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of State of California and Federal laws and regulations pertaining to Human Resources matters

Must demonstrate knowledge of California Wage Orders, meal and rest break compliance, and California-specific leave laws (CFRA, PDL)

Basic mathematical skills to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system

Computer literate in MS Word, Excel, Outlook