NetSuite · 1 week ago
Director Data Center Support
West Jordan, UT, United States
Full-time
Onsite
Director/Executive
$120K/yr - $252K/yr
10+ years expNetSuite is a leading provider of cloud solutions, and they are seeking a Director of Data Center Support to manage teams responsible for the availability of Oracle’s Cloud Infrastructure in data centers. This role involves overseeing the operations of multiple data centers, managing teams, and ensuring high-quality service delivery in a 24/7 environment.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment
Managing the day to day activities of the data center technicians and managers in multiple locations and data halls in a 24/7 environment
Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment
Responsible for ensuring timely delivery of services/tasks to meet project milestones
Working with project managers to guide their actions and provide ‘on-the-ground’ advice / support
Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this
Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities
Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.)
Reacting to and managing any incidents that occur, driving resolution and After-Action analysis
Capacity expansions at all scales (rack additions, block additions, white space growth, new sites)
Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence
Driving a culture of continual improvement and learning throughout everything you do
Develops teams supporting and/or implementing multi-functional and/or multi-location projects and/or systems
Defines, documents, and manages scope, expectations, implementation approach, results and acceptance testing criteria
Develops and leads an effective risk mitigation strategy for the project(s)
Assists in the development of short-, medium-, and long-term plans to achieve strategic objectives
Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met
Ability to influence thinking or gain acceptance of others in sensitive situations
Successful track record as a manager
Detailed knowledge of technical and business concepts of several related applications areas
Be a part of our organization supporting hyper scale distributed infrastructure for the cloud
Oracle’s Data Center team is rapidly expanding with new regions and sites across AMER each month
Not only does this job involve launching new sites and their exponential growth, but also involves team building across an entire organization in relation to recruiting, interviewing, and growing careers within the Data Center Organization
We’re looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical abilities (at scale) to lead the teams responsible for building and supporting our cloud data centers in the United States
Providing leadership, direction, and operational excellence within a subset of sites
Working at a global level with peers to achieve consistency and avoid site variability at all costs
Strong knowledge of computer hardware (Server, Storage, and Networking devices)
Drive and manage escalations for rapid resolution or further escalation
Working with distributed teams and contributing to the success of his/her team and other related teams
Coaching and mentoring managers and individual contributors across the organization starting within your site
Growing the team by recruiting and hiring top talent in diverse marketplaces
Delivering expansion projects on-time with high quality
Collaborating and working effectively with best-in-class architects, engineers, product managers, QA and Documentation teams
Qualification
Required
10+ years of experience in Information Technology
Ability to read, write, and speak English
Experience managing teams responsible for the availability of data centers
Strong people management ability
Deep technical grounding in the physical aspects of IT Service Delivery
Experience managing day-to-day operations in a 24/7 mission critical environment
Experience managing installation, Field Change Orders, and hardware break/fix activities
Ability to ensure timely delivery of services/tasks to meet project milestones
Experience working with project managers to guide actions and provide support
Ability to uphold quality benchmarks for new sites/regions/deployments
Experience driving the delivery of improvements and providing feedback in project reviews
Ability to interact across functional areas and teams
Experience managing incidents and driving resolution
Experience with capacity expansions at all scales
Ability to drive recruitment and hire high-quality team members
Experience driving a culture of continual improvement and learning
Ability to work comfortably in a collaborative, agile environment
Experience leading teams supporting multi-functional and/or multi-location projects
Ability to define, document, and manage scope, expectations, implementation approach, results and acceptance testing criteria
Experience developing and leading risk mitigation strategies for projects
Ability to interact with senior management or executives to ensure unit objectives are met
Ability to influence thinking or gain acceptance of others in sensitive situations
Successful track record as a manager
Detailed knowledge of technical and business concepts of several related applications areas
Preferred
BA/BS degree preferred
Strong knowledge of computer hardware (Server, Storage, and Networking devices)
Experience coaching and mentoring managers and individual contributors
Experience collaborating with architects, engineers, product managers, QA and Documentation teams
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
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