Koch · 4 hours ago
Technical Support Specialist
Wichita, KS
Full-time
Hybrid
New Grad, Entry LevelKoch is a company that creates and innovates a wide spectrum of products and services. They are seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve IT issues while contributing to the continuous improvement of their support model.
ElectronicsEnergyFarmingOil and Gas
No H1B
Responsibilities
Diagnose, troubleshoot, and resolve IT issues for desktops, laptops, and mobile devices via deskside and remote support
Install, configure, and support Office 365 products, VPN, wireless, and mobility solutions
Troubleshoot hardware, software, printer, and network connectivity issues
Apply working knowledge of Active Directory, Group Policy, file shares, DNS, and network permissions
Handle new software standard exception requests and ensure proper documentation and follow-through
Troubleshoot and resolve audio-visual issues in conference and training rooms
Partner with internal teams and external service providers to resolve broader IT infrastructure issues
Ensure compliance with Koch policies and procedures while applying judgment to support business productivity
Provide guidance to end users based on documented IT policies and best practices
Identify recurring issues and contribute knowledge that improves future outcomes
Qualification
Required
Experience working in IT support or a customer service environment
Experience deploying software and troubleshooting complex technical issues
Experience supporting Microsoft operating systems and applications
A strong desire to learn, improve, and take ownership of problems
Preferred
Experience troubleshooting audio-visual and collaboration technology in conference or training environments
Experience supporting users in a complex or enterprise IT environment
Demonstrated ability to think beyond the immediate issue and improve processes or documentation
Benefits
Medical
Dental
Vision
Flexible spending and health savings accounts
Life insurance
ADD
Disability
Retirement
Paid vacation/time off
Educational assistance
Infertility assistance
Paid parental leave
Adoption assistance
Company
Koch
Based in Wichita, Kansas, Koch is one of the largest private companies in America.
Founded in 1940
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$958.57M2025-03-03Undisclosed· $183.97M
2024-03-08Undisclosed· $76.95M
2023-03-10Private Equity· $148.32M
Leadership Team
Charles Koch
Chairman of the Board & CEO
James Hannan
President and Chief Operating Officer of Koch
Recent News
2025-03-20
Company data provided by crunchbase