Provident Bank · 6 hours ago
Senior Support Engineer, Network Ops Center
Woodbridge, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$77K/yr - $110K/yr
10+ years expProvident Bank is a highly regarded financial institution in New Jersey committed to enhancing customer and employee experiences. They are seeking an experienced Senior Support Engineer for their Network Operations Center to ensure IT infrastructure observability, monitor service-related issues, and maintain maximum service availability.
Financial Services
Responsibilities
Monitor and track alerts from the core network and system services for outages and performance issues and respond to alerts/incidents in accordance with policies and procedures
Experience in handling bridge calls and high priority incident management
Accurately and efficiently resolve alerts based on respective procedures
Effectively escalate unresolved alerts to the appropriate teams and coordinate efforts to resolve the issue
Isolates and identifies root cause of problems for network, servers, and applications in conjunction with the infrastructure teams
Experience with vendor management in facilitating the resolution of issues
Work to meet or exceed individual and team-based service level targets
Help develop reports and dashboards to provide insights into network health and performance
Primary lead in ensuring accurate and up-to-date documentation of procedures, and incident response plans by regularly review and update documentation to reflect changes in the environment
Assist in maintaining documentation including creating and editing support guides, knowledge base articles and runbooks
Actively leads, mentors, and motivates team of NOC engineers
Install, configure and maintain system/network monitoring applications
Coordinate server and workstation enterprise patching as needed
Liaison and lead efforts to expand infrastructure observability platform usage with other business units
Analyze trends and provide recommendations for system/network improvement
Provides feedback to team and Management to improve best practices and procedures
Continuously evaluate and enhance NOC processes and procedures for incident detection, resolution, and escalation
Performs other duties and training as assigned to support the continued success of self, team, department, and Company. Available to work occasionally outside of business hours as required by the needs of the business
Qualification
Required
Bachelor's degree, vocational training or relevant work experience
Minimum of 5 years working as NOC Engineer/Administrator or experience in a similar role
Minimum of 10 years' experience in IT field
Demonstrated proficient knowledge of IP routing, VLANs, ACLs, SDWAN, MPLS, networking equipment, Citrix, VMware, Windows Server OS, Microsoft Exchange, Microsoft/Office 365
Demonstrated experience with using and managing network monitoring and observability tools
Demonstrated experience with SCCM/MECM reporting and configuration
Demonstrated experience with SQL management, maintenance and stored procedures
Experience with service management and incident tracking systems
Experience with Patching and Vulnerability remediation for servers and workstations
Knowledge of scripting/automation
Good problem-solving and analytical skills with strong attention to detail
Excellent oral and written communication and collaboration skills
Sound ability to analyze issues
Capable of multi-tasking and prioritization of workload
Available to work assigned shifts that fall within team support hours
Self-starter, able to work independently and ability to handle critical situations
Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
Network+ certification
Cisco Certified Network Associate (CCNA) certified
Microsoft Windows Server 2019/2022 certifications
VMware Certified Technical Associate certification
LogicMonitor Certified Associate (LMCA)
Preferred
Experience with LogicMonitor preferred
Experience with ServiceNow preferred
Experience with cloud-based computing (Azure or AWS) is a plus
Experience with Powershell scripting, a plus
Familiarity with VOIP Telephony, Zoom Workplace and/or Zoom telephony is desired
Knowledge of network monitoring/observability tool configuration and administration (LogicMonitor preferred)
LogicMonitor Certified Professional (LMCP) a plus
Benefits
Paid time-off (PTO)
Holiday (PTO)
Health and Wellness benefits including Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Tuition Disbursement and Loan Repayment programs
Supplemental Life Insurance
Accident
Critical Illness
Hospital Indemnity
Legal plans
Company
Provident Bank
Provident Bank is the wholly owned subsidiary of Provident Financial Services, Inc.
1001-5000 employees
H1B Sponsorship
Provident Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Maheshkumar Kandasamy
SVP, Enterprise Architecture Director
Scott Hurlbert
SVP, Digital Channels Director
Recent News
2026-01-16
GlobeNewswire
2025-12-17
2025-12-13
Company data provided by crunchbase