Independence Pet Group · 12 hours ago
Senior Director, Continious Improvement and Strategic Planning
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expIndependence Pet Group is one of North America’s largest pet insurance and services organizations. They are seeking a Senior Director to drive cross-functional operational excellence across their insurance organization, leading the design and implementation of strategic initiatives to enhance core insurance administration.
Pet
Responsibilities
Execute enterprise-wide operational strategies to improve efficiency, scalability, and service quality across customer service, telephony, claims, and product implementation functions
Partner with internal stakeholders to ensure the consistent use of approved vendors and technologies that align with organizational standards and regulatory obligations
Drive automation and process optimization to enhance claims lifecycle efficiency, customer experience, and overall productivity
Provide strategic oversight and guidance in the review of product development initiatives to ensure administrative efficiency, operational scalability, and long-term sustainability from design through administration
Lead structured change management programs to ensure adoption of new systems, workflows, and operational models
Build and maintain governance frameworks to ensure initiatives are aligned with corporate strategy, budget, and compliance requirements
Act as a senior liaison between business, technology, and vendor teams to ensure cohesive delivery of transformation initiatives
Oversee performance and strategic integration of key vendors supporting customer service, telephony, claims, and product administration functions
Collaborate with IT and procurement teams to evaluate, implement, and monitor vendor solutions to achieve operational excellence and cost efficiency
Ensure all operational processes and technologies meet U.S. and Canadian insurance regulatory standards
Collaborate closely with Compliance and Legal teams to maintain proper controls, documentation, and audit readiness across all initiatives
Provide strong, inclusive leadership to project and operational teams across multiple business units and geographies
Champion a culture of continuous improvement, collaboration, and data-driven decision-making
Qualification
Required
Bachelor's degree in Business Administration, Operations, or related field
10+ years of progressive experience in insurance operations, strategic transformation, or enterprise program management
Strong knowledge of U.S. and Canadian insurance regulatory environments, particularly relating to claims operations, product distribution, and telephony requirements
Proven success leading large-scale operational or technology transformation initiatives
Demonstrated experience with P&L oversight, budget development, and financial accountability, ensuring that operational initiatives deliver measurable efficiency, cost control, and return on investment
Lean Six Sigma certification accompanied by demonstrated expertise in organizational change management, with the ability to apply structured methodologies to drive process improvement and sustainable transformation initiatives
Exceptional leadership, communication, and stakeholder management skills
Demonstrated ability to manage vendor ecosystems and drive measurable efficiency outcomes
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Company
Independence Pet Group
Independence Pet Group is an integrated, full-stack pet insurance platform.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$55.59M2023-11-15Private Equity· $55.59M
Leadership Team
Chip Aubry
Chief Technology Officer
David Martin
Vice President Of Strategic Partnerships
Recent News
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