IT Client Support, Tech & Engineering Fellow (Summer) jobs in United States
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Metropolitan Transportation Authority · 23 hours ago

IT Client Support, Tech & Engineering Fellow (Summer)

positionNew York, NY
timeInternship
remoteOnsite
seniorityIntern
money$21/hr - $23/hr

Metropolitan Transportation Authority is seeking an IT Client Support, Tech & Engineering Fellow for the Summer. The role involves providing administrative and analytical support to the IT Client Support Management, focusing on data analysis and developing metrics to enhance client support outcomes.

Transportation/Trucking/Railroad
badNo H1Bnote

Responsibilities

Kronos punch and Time sheet audit and analysis
Service Now Support ticket audit and analysis
Working with desktop managers to drive continuous improvement
IT service desk metrics development and analysis
Develop data reports Excel and/or Power Bi Dashboards
Collaborate with interdisciplinary teams to improve work processes and deliver better customer service outcomes
Develop communication and presentation skills
Develop and implement at least one process improvement to measure Service Now tickets and/or IT Service Desk metrics
Provide logistical support for IT Client Support managers including scheduling meetings, taking meeting notes, and sharing status updates for ongoing priority work
Review Kronos attendance reports and identify discrepancies to managers weekly

Qualification

Microsoft Office SuiteExcelPower BIIT client supportAnalytical skillsCommunication skillsOrganizational skillsTeam playerAttention to detail

Required

Proficiency in Microsoft Office Suite is a must
The candidate should possess organizational, analytical and communication skills
The candidate should be able to work well under pressure and prioritize tasks effectively
The candidate should have a keen eye for detail and be able to work independently while being an active team player
Currently enrolled in a Bachelors degree program in Computer Information Systems, Computer Information Science, Computer Information Technology, Computer Science
Entry Level experience providing IT client/technical support
Intermediate Excel skills
Good oral and written communication skills
Matriculated in an undergraduate program in good standing with at least 2.5 GPA OR
Matriculated in a graduate program in good standing with at least 2.8 GPA
All applicants must be authorized to work in the United States at the time of application
Students' transcript must be submitted

Preferred

Entry level experience with Power BI preferred but not required

Company

Metropolitan Transportation Authority

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The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
dateFounded in 1834
location
New York, NY, US
people-size10001+ employees
web-link
https://new.mta.info/

Funding

Current Stage
Late Stage

Leadership Team

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Janno Lieber
Chair & CEO
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Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
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