Manager, Learning & Transformation Operations, WhatsApp jobs in United States
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Meta · 1 month ago

Manager, Learning & Transformation Operations, WhatsApp

positionMenlo Park, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level, Lead/Staff
money$136/hr - $195/hr
date10+ years exp

Meta builds technologies that help people connect, find communities, and grow businesses. They are seeking a strategic operational leader to drive the next evolution of their WhatsApp change management operations and learning ecosystem, focusing on AI-first transformation and operational excellence.

Computer Software
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Comp. & Benefits

Responsibilities

Lead, coach and develop a high-performing global operations team
Lead learning and change management operations, including content production, scheduling, resource planning, vendor management, and multi-modal delivery
Build and optimize operational frameworks, SLAs, and scalable processes that support rapid growth and organizational initiatives
Drive end-to-end learning lifecycle management across systems, knowledge platforms, and analytics tools
Own operational readiness for major operational launches, workforce transformations, and compliance training
Lead change management strategies to support business needs, AI adoption, and new ways of working
Build a philosophy of continuous learning, experimentation, and operational
Architect and drive an AI-first strategy that modernizes how learning is created, personalized, delivered, and measured across the company
Partner with cross-functional teams to influence the roadmap of internal learning platforms and AI capabilities
Work with cross-functional partners to drive impact across and contribute to high quality results
Establish governance, responsible-AI standards, and quality controls for all AI-generated or AI-augmented learning assets
Influence stakeholders through clear communication, data-driven insights, and a experienced understanding of business priorities
Develop internal capabilities around AI literacy, digital content development, data analytics, and operational

Qualification

AI-enabled learning strategiesChange management operationsData analyticsResponsible AI frameworksGlobal organization experienceTeam leadershipPrioritization skillsCommunication skillsRelationship building

Required

10+ years of professional working experience in a global and matrixed organization within the tech industry
2+ years of experience leading, coaching, or mentoring teams
Experience of working on issues that may not be clearly defined and require strategy, direction, analysis of situations and conceptual thinking
Demonstrated experience building relationships and influencing globally across functional teams
Experience communicating to a variety of audiences
Experience prioritizing and managing multiple priorities simultaneously

Preferred

Experience in building or leading AI-enabled learning strategies or transformations
Background in responsible AI frameworks, data governance, or enterprise AI adoption

Benefits

Has_equity: True
Has_bonus: True

Company

Meta

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Glassdoor3.9
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Meta's mission is to build the future of human connection and the technology that makes it possible.
dateFounded in 2004
location
Menlo Park, CA, US
people-size10001+ employees
web-link
https://www.metacareers.com/

Funding

Current Stage
Late Stage

Leadership Team

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Kathryn Glickman
Director, CEO Communications
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Christine Lu
CTO Business Engineering NA
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