ektello · 6 days ago
Executive Technical Support Engineer
San Jose, CA
Full-time
Onsite
Senior Level
5+ years expEktello is a company focusing on providing premier technical support for C-suite executives. As a C-Suite Technical Support Engineer, you will deliver proactive and reactive support to senior leadership, ensuring a high-quality end-user experience across various platforms and technologies.
AdvertisingConsultingRecruitingStaffing Agency
Hiring Manager
Korynn Bohn Stark
Responsibilities
Proactive and reactive support of VIP / Executive users on a day-to-day basis throughout offices and time zones
Provide appropriate support to our senior leadership and executive community across endpoints, meetings, conferences, and events both on and offsite
Accountable for the support of technology however and wherever it is used by the people you support
Qualification
Required
At least 5 years' experience of hands-on technical IT support of C Suite executives in a technology organization or similar enterprise
Extensive experience supporting and diagnosing Microsoft Office 365 suite, Active Directory / Azure AD, Network services and collaboration tools (Zoom, Slack, Teams)
Consistent track record in dedicated support of key decision makers and C suite executives with a track record of thinking on your feet and a passion to personalize and be responsible for the outcomes and success
Flexibility to support users out of hours and offsite as appropriate
Experience of consistent and concise communication across all levels of business and technology
Ability to support all forms of technology from laptops to audio visual and everything in between
High level of technical experience of supporting Windows, MacOS, Linux and mobile devices in an enterprise environment
Ability to communicate with senior leaders across a variety of technical abilities
A desire to deliver excellence in user experience through building a rapport with the people you support
Hands on, demonstrable experience with supporting events across IT and audio visual
Demonstrated ability to work independently as well as a team, prioritize tasks, and run multiple assignments simultaneously
Strong problem-solving and analytical skills, with a keen attention to detail
Preferred
Knowledge and experience of ITIL
Experience working in a global organization
Company
ektello
Ektello provides professional recruitment, employment and staffing services for the advertising, digital, marketing and IT sectors.
201-500 employees
H1B Sponsorship
ektello has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (5)
2021 (10)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase