Micro Center · 5 hours ago
SERVICE SUPERVISOR - COMPUTER REPAIR
Yonkers, NY
Full-time
Onsite
Entry, Mid Level
$66K/yr - $70K/yr
1+ years expMicro Center is the nation’s leading computer and electronic device big box retailer. They are seeking a Service Operations Supervisor responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department, ensuring high standards of customer service and operational efficiency.
Consumer ElectronicsRetailSoftware
Responsibilities
Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates
Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control
Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing
Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally
Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency
Responsible for vendor relationship management (parts cost, margin, SLA)
Responsible for creating vendor P&Ls
Participate in staffing, orientation, and training activities in the store
Assist with scheduling to ensure proper coverage
Maintain the technical certification level of the shop to ensure proper service and repair of products
Responsible for the look and feel of the parts room and any facility maintenance of the Service Department
Qualification
Required
High school diploma or equivalent
A+ and Apple certifications are required within 120 days of hire
At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment
Ability to communicate professionally, and handle multiple customers and projects at once
Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to apply concepts of basic algebra
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to carry out instructions furnished in written, verbal or diagram form
Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs
Ability to stand for prolonged periods
Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays
Preferred
Associate's or Bachelor's degree from a college or technical school
At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment
Benefits
Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
401K Plan with Company Match
Paid Time Off
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Esteemed Vendor & Company Job Training
Career Advancement Opportunities
Company
Micro Center
Micro Center is a retailer for computers and consumer electronics in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deneke O'Reilly
VP, Marketing Operations
Recent News
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