Dassault Systèmes · 7 hours ago
Technical Support Engineer
Iselin, NJ
Full-time
Hybrid
Mid Level
$80K/yr - $106K/yrMedidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. The Technical Support Engineer acts as the primary contact between support teams and core engineering teams, handling work requests, diagnosing issues, and ensuring customer satisfaction.
AerospaceAnalyticsAppsArtificial Intelligence (AI)Big DataInformation TechnologyInternetProduct DesignSoftwareVirtual Reality
Responsibilities
Provide support for internal and external customers
Manage work requests that describe particular issues, software bugs or customer problems
Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
Provide general process analysis and make recommendations for improvements
Participate in weekly (and occasional weekend) on-call rotations for off-hours important issues escalation
Participate in taking calls (during business hours) from VIP customers for urgent issues
Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
Present complex technical information to non-technical audiences
Provide accurate and complete problem resolution documentation for future reference and management reporting
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
Qualification
Required
Experience using Incident Management and/or Project Management software
Experience with multiple integrated software products/services
Ability to query/modify data using SQL scripts
Experience with working with customers to resolve complex issues in a professional manner
Finding innovative workarounds to issues
Knowledge of other programming languages: Ruby, Javascript, etc
Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
Team Working skills
Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Basic experience with Ruby and HTML code
Experience with API/web services
SQL training/work experience
Basic experience with C#, Javascript, Visual Studio and ASP.NET
Benefits
Medical, dental, life and disability insurance
401(k) matching
Flexible paid time off
10 paid holidays per year
Company
Dassault Systèmes
Dassault Systèmes is a catalyst for human progress.
Founded in 1981
10001+ employees
H1B Sponsorship
Dassault Systèmes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-04-01IPO
Leadership Team
Bernard Charles
President & CEO
Morgan Zimmerman
CEO NETVIBES-EXALEAD
Recent News
2026-01-11
GlobeNewswire
2026-01-07
2026-01-03
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