Metropolitan Transportation Authority · 3 hours ago
Director, Product Development – Timekeeping
New York, NY
Full-time
Hybrid
Director/Executive
$172K/yr - $203K/yr
8+ years expThe Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. This role is responsible for overseeing the development of product lifecycles from inception to retirement, directing cross-functional teams in the design, build, and maintenance of various product lines related to timekeeping and workforce management.
Transportation/Trucking/Railroad
Responsibilities
Possesses knowledge in multiple core IT disciplines and a broad understanding of related domains
Oversees the product vision and strategy being implemented into the product development team’s work
Provides strategic and operational leadership for enterprise timekeeping systems, ensuring accurate and compliant capture of work hours, shifts, and pay codes across a diverse, often unionized workforce
Oversees system configuration, maintenance, and integration across job assignment, scheduling, timekeeping, and payroll systems, ensuring accuracy and reliability throughout the full job pick-to-payroll process
Translates complex labor agreements, seniority rules, and pay practices into system logic, supporting automated compliance with union contracts and federal/state labor laws (e.g., FLSA)
Defines and owns the product vision, roadmap, and lifecycle for the timekeeping application
Aligns product strategy with organizational goals, workforce policies, and compliance requirements
Drives modernization initiatives, including migration, user experience enhancements, and automation opportunities
Manages vendor relationships and technology partnerships related to Oracle products and infrastructure
Oversees the architecture, design, development, and maintenance of the timekeeping application built on Oracle Forms, PL/SQL, and Oracle APEX
Ensures system scalability, performance, data integrity, and security
Leads upgrade and modernization initiatives (e.g., from Oracle Forms to APEX, or cloud adoption)
Directs database design, PL/SQL optimization, and integration with other enterprise systems such as PeopleSoft HCM, payroll, and other HCM/ERP platforms
Establishes development standards, code review processes, and best practices for Oracle development
Leads a cross-functional team of Oracle developers, analysts, and technical leads
Drives continuous improvement through analytics, performance monitoring, and user feedback to enhance product efficiency and user satisfaction
Reviews and oversees potential identified and unidentified risks to the product. Supports the development of mitigation strategies
Develops the budget for product initiatives. Oversees that product initiatives are completed on time and within budget
Leads and manages through change, including the ability to adapt to shifting priorities and market conditions
Translates strategies and policies into operational plans, ensuring alignment with company objectives
Directs IT teams, fostering professional growth and ensuring adherence to best practices
Delivers monthly or quarterly results, with performance subject to regular review against targets
Collaborates with IT and business leaders to create and manage product roadmaps aligned with digital strategies
Oversees team compliance with governance processes and adherence to technology architectures and methodologies
Develops and monitors system support processes to maintain product quality and sustainability
Understands customer needs, market trends, and the competitive landscape to inform product strategy and feature prioritization
Contributes to or influences the strategic direction of one or more disciplines within IT
Directs day-to-day operations and motivates team(s) to achieve results; may be responsible for a budget
Oversees product lifecycle, from ideation, definition, prototyping, design, validation & testing, launch, run stage, and eventual product retirement
Records metrics on the sustainability, viability, and quality of delivered products within agreed service targets
Monitors the effectiveness and efficiency of product(s), and develops, proposes, and implements improvement strategies
Oversees team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives
Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance
Identifies, assesses, and mitigates risks. These risks may arise from numerous sources (e.g., financial instability, legal obligations, strategic management mistakes, and unforeseen incidents)
Ensures program/portfolio/product and personnel adhere to all organizational policies and procedures, as well as any relevant laws and regulations, including MTA standards, ethical polices and guidelines. Performs periodic recertifications of devices and user usage
Establishes and monitors metrics for organizational performance to ensure alignment with MTA's objectives. Responsible for maintaining dashboards, deploying tools for service optimization, and overseeing usage to enhance monitoring effectiveness
If applicable, identifies and selects vendors and products to be standardized by MTA, and orchestrates the establishment of contracts for their initial purchase and continued procurement
Collaborates with MTA IT Finance, technical teams, Legal, Procurement, specific MTA agency personnel, and vendors to establish contractual agreements and distribution protocols
Performs other duties and tasks as assigned
Observes the work performed by the contractor
Reviews invoices and approves them if the work meets contractual standards
Addresses performance issues with the contractor when possible
Escalates issues to other parties as needed
Qualification
Required
Expert in deep understanding of technology
Expert ability to develop and implement enterprise product solutions. Ability to prioritize, handle multitask and work in an agile environment. Ability to quickly learn and understand new technologies
Strong experience in managing projects and initiatives
Strong experience with constant shifting needs and demands of the business Departments
Strong experience in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD)
Experience with the following language(s): Job Specific (e.g., Ruby, Python, Java, C++, COBOL, etc.)
Experience with the following vendor-specific platforms: Job Specific (e.g., Azure, Windows Server platforms, or Linux)
10+ years of IT leadership experience with enterprise timekeeping, payroll, or workforce management platforms (e.g., UKG/Kronos, SAP Time, Oracle HCM, Workday Time)
Strong understanding of labor rules, wage and hour regulations, and collective bargaining agreement implementation within timekeeping systems
Proven experience supporting union-based workforces, including the ability to interpret and automate complex pay and scheduling rules
Working knowledge of the job pick-to-payroll process and its system integration requirements preferred
7+ years of experience with Oracle technologies, including Oracle Forms, Reports, PL/SQL, and Oracle APEX
Experience in driving initiatives such as system scalability, performance, data integrity, and security
Experience in leading upgrade and modernization initiatives (e.g., from Oracle Forms to APEX, or cloud adoption)
Experience in establishing development standards, code review processes, and best practices for Oracle development
Knowledge of workforce compliance, scheduling, and labor rules
Experience with Oracle Cloud Infrastructure (OCI) or similar cloud platforms
Familiarity with DevOps, CI/CD pipelines, and automated deployment tools
Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes
Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology-related initiatives and endeavors
Expert leadership in driving results by meeting organizational goals and customer expectations, and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems
Expert leadership in building coalition by internally and externally building partnerships with key stakeholders to help achieve the MTA's mission or common goals through influence or negotiations
Demonstrated ability to lead teams, provide coaching, and direct feedback
Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills
Expert in working independently and strategically
Expert in identifying and analyzing risks and developing effective mitigation strategies
Expert technical knowledge and a diverse skillset to understand various technologies, systems, and potential risks
Expert in critical thinking, problem-solving, and decision-making skills
Expert in interpersonal, verbal, and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers
Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact
Extensive hands-on experience with related tools
Expert experience with working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented
Expert in identifying complex business and technology risks and associated vulnerabilities
Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical)
Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers
Education: Bachelor's Degree or related fields or equivalent experience. An equivalent combination of education and experience may be considered in lieu of a degree
Experience: Minimum of 8 years of relevant experience with a minimum of four years' supervisory/ management experience
Company
Metropolitan Transportation Authority
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Janno Lieber
Chair & CEO
Sam Tabikh, P.E.
Facilities Engineer and Projects CEO
Recent News
Crain's New York Business
2025-10-07
San Francisco Chronicle
2025-10-05
2025-10-04
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