JELD-WEN, Inc. · 21 hours ago
Inside Sales Specialist
Sterling Heights, MI
Full-time
Onsite
Entry, Mid Level
2+ years expJELD-WEN, Inc. is a leading global designer and manufacturer of building products, and they are seeking an Inside Sales Specialist to join their team. This role focuses on providing exceptional customer service by managing orders and quotes, resolving customer issues, and supporting the sales team to enhance customer relations.
CommunitiesFurnitureManufacturingWood Processing
Responsibilities
Maintain a thorough understanding of the JELD-WEN customer(s) and their needs
Professionally resolve and/or manage customer situations with a goal of first contact resolution
Identify and determine the best solution by problem-solving, and perform research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service
Process Orders, Quotes and provide any revisions as needed per departmental guidelines
Address customer questions or issues that come into the sales team by providing courteous and prompt responses
Audit Orders/Quotes as needed
Escalate non-routine issues and report to department leadership any areas that do not meet service expectations
Update management on customer developments/issues
Communicate and coordinate with peers, internal partners and management as necessary
Use appropriate data systems to follow up with contacts
Interface with the proper team to bring resolution to customer issues (Operations, Sales, or Marketing)
Support the sales team by developing and maintaining positive customer relations which can affect product revenue(s)
Continuously grow knowledge through JW-supported tools to further understanding of JW products, operations, websites, and literature to add value to and assist customers
Communicate product details and specifications
Resolve/Escalate Catalog Issues or pricing issues
Assist department leadership with departmental process improvements
Other duties as assigned
Qualification
Required
Outstanding interpersonal, written and communication skills; as this position will act as primary customer contact and maintain ongoing customer relationships for repeat orders
Must be self-motivated, confident, positive and professional when dealing with both internal and external customers
Must be laser focused on customer satisfaction
Must have a strong work ethic with a positive can-do attitude and the ability to multi-task in a fast-paced environment
MS Word, Excel, PowerPoint, Outlook and Salesforce
Associate degree from an accredited institution required (years of experience will be considered)
2 years' Customer Service experience in a professional business environment
Intermediate to expert level skills in Microsoft Office applications
Passionate about providing exceptional customer experience
Ability to quickly learn new software, systems, or processes
Strong communication skills (verbal and written)
Benefits
Medical & dental
Generous leave policies
Retirement program
Company
JELD-WEN, Inc.
JELD-WEN is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$560.6M2024-08-08Post Ipo Debt· $350M
2021-03-01Post Ipo Secondary· $210.6M
2017-01-26IPO
Leadership Team
William Christensen
Chief Executive Officer
Jas Hayes
Executive Vice President, General Counsel & Corporate Secretary
Recent News
2026-01-05
PR Newswire
2025-05-05
2025-05-04
Company data provided by crunchbase