Ascend Healthcare Inc · 13 hours ago
Information Technology Help Desk
Phoenix, AZ
Full-time
Hybrid
Mid Level
$21/hr - $24/hrAscend Healthcare Inc. is dedicated to transforming mental health care access and delivering integrated psychiatric and behavioral health solutions. They are seeking an IT Services Technician to provide technical support for Microsoft 365 services, manage device enrollments, and handle identity management within Azure AD.
Health CareMedicalMental HealthWellness
Hiring Manager
Zackery Vollstedt
Responsibilities
Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams
Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune
Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD
Work with Entra ID for advanced identity protection, privileged identity management, and identity governance
Maintain detailed documentation of support activities, problem resolutions, and user guides
Conduct training sessions for users on new features or best practices in using Microsoft 365 tools
Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations
Qualification
Required
Proven experience in a Services or IT support role with a focus on Microsoft 365
Deep understanding of Microsoft Intune for mobile device management
Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues
Excellent communication skills, both written and verbal, with a customer-first approach
Ability to work independently in a remote setting while maintaining productivity and team collaboration
Preferred
Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial
Company
Ascend Healthcare Inc
We are a behavioral and community health solutions company specializing in telepsychiatry, substance use disorder treatment, and telecounseling.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Summer R.
Chief Financial Officer
Grace Bucking
Talent Acquisition Partner
Company data provided by crunchbase