Mozilla · 5 hours ago
Business Systems Analyst
United States
Full-time
Remote
Mid, Senior Level
3+ years expMozilla Foundation is a non-profit focused on building a better technology future. The Business Systems Analyst plays a key role in improving and stewarding systems like Salesforce, collaborating with teams to enhance usability and support organizational goals.
Browser ExtensionsInternetOpen SourceSoftwareWeb Browsers
Responsibilities
Platform operations and access management
Platform enablement and support across program teams
Platform communications and release updates
Salesforce release review and feature adoption
Configuration of Salesforce and integrated systems
Configure, enhance, and maintain systems across the Technology Platforms ecosystem (including Salesforce and integrated tools) to solve validated user problems and achieve organizational outcomes
Contribute to the Salesforce and Client Relationship Management (CRM) ecosystem as a product, ensuring it delivers measurable value to staff and the organization’s mission
Manage user accounts, roles, permissions, and security settings while balancing security, compliance, and data protection
Monitor and improve data quality, governance, and system integrity, including migrations and cleanups
Support and maintain integrations between platforms, including troubleshooting data sync issues, configuring middleware/APIs, monitoring job success/failures, and identifying opportunities to extend integrations to maximize end-to-end value
Evaluate and implement new features or system improvements for organizational impact; recommend solutions backed by data and grounded in user feedback
Troubleshoot issues quickly and learn from incidents to reduce future disruptions
Track platform adoption, usage, and satisfaction to guide continuous improvement
Conduct discovery with staff to deeply understand workflows, pain points, and opportunities
Collaborate with stakeholders to validate solutions before development or configuration work begins
Translate user needs into lightweight artifacts (user stories, acceptance criteria, hypotheses, process maps) that drive experimentation and learning
Identify opportunities for automation, simplification, and improved efficiency across multiple teams and systems
Participate in team planning and prioritization to ensure technology work aligns with organizational goals
Collaborate in an Agile environment, contributing to iterative improvements and responding to evolving priorities
Act as an internal product champion: drive adoption, encourage best practices, and help empower staff to use systems effectively without needing deep technical expertise, measuring success through usage and satisfaction metrics
Deliver onboarding, training, and ongoing learning opportunities tailored to staff needs
Promote best practices in data entry, reporting, and system usage
Produce clear release notes, update summaries, training materials, and user guides
Promote a culture of transparent, user-centered, evidence-based system improvements
Support data governance activities across systems, including data subject access requests (DSARs), and recurring data quality reviews
Manage access to Mozilla Foundation’s systems and tools, including provisioning and de-provisioning of licenses, accounts, roles, and permissions
Maintain accurate and up-to-date documentation related to access management, platform ownership, and operational procedures
Communicate clearly with stakeholders when handling access changes, system updates, or operational requests
Qualification
Required
3 to 5 years of experience in business systems analysis, Salesforce administration, or technical product/operations roles, ideally in a nonprofit setting
Hands-on Salesforce platform experience, including configuration of Flows, validation rules, dashboards, reports, record pages, and permission/security management
Strong ability in gathering, understanding, and translating user needs into system requirements, user stories, process maps, and lightweight documentation
Proficiency with SQL or SOQL for querying, troubleshooting, and analyzing data across systems
Experience working with SaaS platforms beyond Salesforce (e.g., Airtable, FormAssembly, donation platforms, email tools) and supporting cross-system workflows
Familiarity with data tools (Apsona, Data Loader), data quality principles, and handling large datasets
Strong analytical and problem-solving skills with an outcome-focused approach
Ability to explain technical concepts clearly to non-technical audiences
Comfort working in an iterative, collaborative environment with shifting priorities
Strong organizational skills, attention to detail, and the ability to manage multiple workstreams
Commitment to privacy, data stewardship, and ethical use of technology
Familiarity working within Agile or product operating model principles
Preferred
Familiarity with Python to wrangle data, script functions, and automate small tasks is preferred but not required
Experience with nonprofit Client Relationship Management (CRM) frameworks
Salesforce certifications such as Platform Administrator, Platform App Builder, Business Analyst, Consultant, or Developer
Experience with Apex (or other programming languages) to extend functionality or prototype solutions
Experience with API-based integrations, middleware tools, or automation platforms
Experience defining and tracking metrics for adoption, efficiency, data quality, or system performance
Benefits
Private Medical Insurance
Extended Sick Leave
Global Employee Assistance Program (EAP)
Retirement Plan contributions
Paid Time Off: 20 days annual leave + sick days and your birthday
Company Holidays + Shutdown
Wellness budget
Professional Development budget
Top up program for Pregnancy and Parental leaves
Company
Mozilla
Mozilla provides internet solutions and offers firefox, thunderbird, and raindrop.
501-1000 employees
H1B Sponsorship
Mozilla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (4)
2022 (3)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.3MKey Investors
AOL
2005-01-01Angel· $0.3M
2003-07-15Series Unknown· $2M
Leadership Team
John Shaughnessy
Manager, Engineering and Ecosystem Strategy
Recent News
2026-01-25
The Register
2026-01-22
2026-01-16
Company data provided by crunchbase