Ventures Unlimited Inc · 17 hours ago
Call Center Representative
Atlanta, GA
Contract
Onsite
Entry Level
1+ years expVentures Unlimited Inc is seeking a Call Center Agent to manage inbound and outbound customer interactions professionally and efficiently. The role involves resolving inquiries, providing product information, and maintaining customer satisfaction while adhering to performance metrics.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Rupendra Prajapati
Responsibilities
Handle inbound and/or outbound calls related to customer inquiries, support requests, or service issues
Provide accurate information regarding products, services, policies, and procedures
Resolve customer concerns efficiently while maintaining high customer satisfaction
Document call details, customer interactions, and resolutions in the system
Follow call scripts, compliance guidelines, and quality assurance standards
Meet individual and team performance metrics (AHT, QA, CSAT, attendance)
Escalate complex issues to supervisors or appropriate departments when required
Maintain confidentiality of customer and company information
Qualification
Required
High school diploma or GED (required)
1+ year of experience in a call center, customer service, or support role (preferred)
Strong verbal communication and active listening skills
Basic computer proficiency (data entry, CRM systems, MS Office)
Ability to multitask and work in a fast-paced environment
Reliable attendance and punctuality
Preferred
Experience with CRM or call center tools (e.g., Salesforce, Five9, Avaya, Genesys)
Customer service or support experience in healthcare, banking, retail, or telecom
Ability to handle high call volumes professionally
Bilingual skills (a plus, not required)
Company
Ventures Unlimited Inc
We are a cutting-edge consulting firm specializing in Technology Solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase